On employees Overall satisfaction rate for employees 81% 22% of women in senior management positions 10 hours of training annually per Full Time Equivalent Frequency rate of lost-time accidents 10.5 Severity rate 0.55 On customers Overall satisfaction rate for customers 89% Net Promoter Score +24 26% of sites triply certified Quality-Safety-Environment On our shareholder Revenues €13.7 billion EBITDA €1.16 billion Operating cash flow transformation rate 44% On society EcoVadis evaluation: 68/100 (Gold) Commitments to the community Taxes paid in 2022: €261 M On the planet 92% of vehicles rated Euro 6 or alternative CO2 emissions scopes 1+2+3: 4.2 MTCO2e CDP Climate score: B OUR IMPACTS with innovative, sustainable and ethical logistics VALUES • Be a strategy ambassador • Debate. Decide. Align. • Drive results • Engage and empower people • Duty to communicate • Walk the talk • Own the all 7 LEADERSHIP PRINCIPLES CLOSE TO OUR CUSTOMERS • Industrial • Retail • Fast-moving consumer goods • Automotive & Mobility • High Tech • Healthcare • Aerospace & Defense VERTICAL EXPERTISE Drivers of transformation A structured organization aiming for excellence LINES OF BUSINESS • Global Freight Forwarding & Supply Chain Optimization • Global Contract Logistics • European Road Network • Distribution & Express • Data management • Cybersecurity • Robotics • Low-carbon mobility INNOVATION & DIGITAL SUSTAINABILITY • Climate & environment • Responsible employer • Ethics & compliance Innovation Passion Commitment Solidarity Trust • Europe • Asia-Pacific & Middle East • France & Maghreb • Americas 15 2022 ACTIVITY AND SUSTAINABILITY REPORT EDITORIAL > CSR POLICY > ENVIRONMENT > SOCIAL > ETHICS > TABLE OF INDICATORS > PROFILE AND AMBITION
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