conduct BBS audits, and around 2,500 have been carried out. Thanks to LEAN programs focusing on certain operations common to many sites, such as pallet strapping, automatic wrapping and pallet unstacking, the risk of injury has been reduced and workstation ergonomics have been improved. The industrial projects activity is responsible for transporting complex freight, oversized goods or heavy loads. These projects are unique and often entail significant risks to safety or the environment. Risk prevention is built in from the outset using a structured Plan-Do-Check-Act approach. It is based on specific documentation that guides the project teams in managing hazards and reducing risks in order to ensure the protection of employees, third parties and the environment. In 2022, improvements made to the security assessment grid for road transport of dangerous goods (ADR(8)) has enabled further progress to be made in taking into account the safety risks specific to transporting dangerous goods. The significant reduction in the frequency and severity rates of occupational accidents observed over the past several years attests to the merit of the measures taken. Improving anticipation of & response to crises In the wake of the Covid-19 pandemic, GEODIS wanted to revise and reinforce its plans and processes for managing exceptional situations. In 2022, the Group updated its crisis management procedure. For the different levels of events, it specifies the steps to be followed and the triggering and organization of the crisis management unit. It is based on a toolbox containing guides and emergency instructions. The Group will continue the process of rolling out this procedure in 2023. Strengthening the management of incidents In the same spirit, GEODIS updated its incident management process in 2022 with the dual objective of improving response capabilities in the event of an incident and making better use of feedback to prevent new incidents or mitigate their effects. This improvement has entailed the development of processes and tools. The near-miss method implemented for warehouse management activities in a number of European countries including Germany and Sweden, as well as in the United States, is gradually being extended to other areas and to recently acquired companies. In 2022, the warehouse management business in France upgraded its system by launching the Safety Alert Sharing program, which periodically brings together the QSE (Quality, Safety and Environment) community with Human Resources and site operations managers to discuss the most frequent causes of accidents and incidents. The cases are described and commented on, and then the actions taken are presented along with points to watch out for, instructions, practical information sheets and awareness-raising tools. Tools have been developed to facilitate the management of accidents and incidents. For example, the Americas region is developing a common event reporting system that enables information to be entered, accessed and consolidated, as well as generating dashboards for better management at all levels of the organization. During the Covid-19 pandemic, the Americas region developed the Covid 19 Readiness & Response Center, an intranet platform that gave employees access to the latest regulatory requirements and company rules, and enabled them to report and identify contact cases. When an incident occurs in the context of road transport activity, whether at a GEODIS site, a customer’s site or during the transport operation, it is important to master the information and to perfectly coordinate the means of intervention, especially when the event is likely to have human or environmental consequences. The crisis communications procedure ensures the efficient and controlled circulation of information both internally and with customers and authorities should a serious event occur. The response operations manual, which can be activated 24/7, details the procedures for taking charge of and handling the incident as close to the field as possible, taking into account the specific characteristics of the products concerned and the information provided by the customer. (8) Agreement concerning the International Carriage of Dangerous Goods by Road. 51 2022 ACTIVITY AND SUSTAINABILITY REPORT EDITORIAL > PROFILE AND AMBITION > CSR POLICY > ENVIRONMENT > ETHICS > TABLE OF INDICATORS > SOCIAL
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