4. The “near-miss” program is part of best practices for the Group’s activities, enabling the earliest possible detection of risks and the anticipation of actions according to the category of hazard detected. Three fundamental components mitigate risk and maximize performance in health, safety and security: ● a culture of health, safety and security everywhere, for everyone, in all circumstances, enabling everyone to play an active role in their own safety and that of others; ● processes that guarantee that health, safety and security standards and best practice are respected in all circumstances; ● technologies that are not sources of risk but, on the contrary, contribute to risk prevention. Relying on processes and standards Organization and processes are defined to ensure that health and safety standards are respected in all circumstances, whether they are regulatory or voluntary. GEODIS applies a policy of continuous improvement and draws on feedback as a means of implementing best practices. The work environment and the equipment and materials employed can be sources of risk or, on the contrary, contribute to risk prevention. As with processes, regulatory compliance is the foundation, which is reinforced by feedback from experience to incorporate best practices. This is especially true for driving safety and for the ergonomics of handling operations. Training and communications Each individual’s behavior is a factor in ensuring their own safety and that of others. The Group is committed to promoting a culture of health, safety and security everywhere, for everyone, in all circumstances. To this end, GEODIS provides its employees with awareness-raising and training on health and safety issues. This is exemplified by driver safety training, training in handling techniques for logistics warehouse staff, and training booklets for new recruits, with ongoing support from management. Acting with commitment, proximity and kindness GEODIS believes that trying to achieve a better work-life balance contributes to the well-being, fulfillment and commitment of employees. This is why numerous company agreements on professional equality and quality of life at work are regularly signed between the trade unions and the various legal entities in France. These agreements propose adjustments to better reconcile these two aspects for specific situations, particularly for those who are parents, caregivers or older employees. In addition, GEODIS encourages collaborative work and the use of remote work, offering employees greater flexibility in managing their work-life balance. The Group has introduced policies to prevent psychosocial risks that go beyond its legal obligations. Psychological helplines have been set up to enable employees who wish to do so to have a personal and confidential discussion with a specialized counsellor. Employees experiencing psychosocial problems at work can also request a confidential interview with Human Resources and they are made aware that they can contact the occupational health services. Innovation GEODIS also wants to be at the cutting edge of technology, and particularly to ensure that its teams benefit from all the means available to make tasks less arduous. In this respect, automation, the use of exoskeletons, forklifts with on-board safety functions and electric trucks that take safety and ergonomics into account right from the design stage (noise and vibration reduction, lower step-in height for driving, ease of maneuvering, etc.) are just a few examples of technologies used by the Group. Through constant monitoring, it is possible to identify the benefits of each new technology on the market and to guide the Group’s decisions. 4.1.4 Variations by region and line of business Health and safety risks are specific to each activity. Each GEODIS line of business has developed a strong culture of safety in the workplace, whether on site or on the road, and has developed its own policy in this area while remaining consistent with Group policy. 2023 ACTIVITY AND SUSTAINABILITY REPORT - 61 EDITORIAL > 1. PROFILE AND AMBITION > 2. CSR POLICY > 3. ENVIRONMENT > 4. SOCIAL > 5. ETHICS > 6. TABLE OF INDICATORS
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