1. FREIGHT MANAGEMENT, WAREHOUSING AND HIGH ADDED-VALUE LOGISTICS SERVICES Employee satisfaction rate: 80% Employee engagement rate: 79% Health & Safety policy: “Health & Safety with Heart” Lost-time incident frequency rate: 10.3 Severity rate of incidents: 0.54 31 % of senior managers are women IMPACT FOR STAKEHOLDERS FOR OUR EMPLOYEES Overall satisfaction rate for customers: 92% Net Promoter Score: +36 FOR OUR BUSINESS PARTNERS Decarbonization trajectory updated and approved by SBTi CDP Climate score: AEcoVadis evaluation: 71/100 (silver) 26% of sites triply certifi ed for Quality, Safety and Environment Taxes paid in 2024: €236 m FOR SOCIETY AND FOR THE PLANET OUR STRATEGIC PLAN, AMBITION 2027 DIGITAL INNOVATION EXTERNAL GROWTH SUSTAINABLE AND ETHICAL LOGISTICS BUSINESS DEVELOPMENT OPERATIONAL AND ECONOMIC PERFORMANCE FURTHER ENHANCE OUR EXCELLENCE 2024 ACTIVITY AND SUSTAINABILITY REPORT - 19 EDITORIAL > 1. GROUP PROFILE > 2. GENERAL INFORMATION > 3. ENVIRONMENT > 4. SOCIAL > 5. ETHICS > 6. ANNEXES
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