2024 ACTIVITY AND SUSTAINABILITY REPORT - 3 MESSAGE FROM MARIE-CHRISTINE LOMBARD 4 1. GROUP PROFILE 6 1.1 A better way to deliver 10 1.2 Four complementary lines of business 11 1.3 Sector trends 13 1.4 Strategy: Ambition 2027 14 1.5 Innovation 15 1.6 Business model 18 2. GENERAL INFORMATION 20 2.1 Corporate governance 22 2.2 Risk management and internal control 26 2.3 Double materiality analysis 28 2.4 Interactions with stakeholders 3 0 2.5 CSR roadmap 31 2.6 Impacts, risks and opportunities (IRO) 34 3. ENVIRONMENT 40 3.1 Climate change 42 3.2 Air pollution 55 3.3 Circular economy and waste management 57 3.4 Biodiversity 60 4. SOCIAL 62 4.1 Health, safety and security at work 65 4.2 Workforce 68 4.3 Human rights in the value chain 80 4.4 Consumers and end-users 82 5. ETHICS 84 5.1 Corporate culture and business integrity 86 5.2 Supplier relations management 89 5.3 Data protection and cybersecurity 91 5.4 Responsible stakeholder engagement 93 6. ANNEXES 94 Table of indicators 96 Cross-reference table 101 Statement on due diligence 105
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