2. GENERAL INFORMATION 2.4 Interactions with stakeholders Logistics is essential to successfully address the challenges of an increasingly complex and extensive supply chain. To reduce the environmental and social impact of their value chains, guarantee product availability, control costs and improve delivery times, companies need to engage with their ecosystems, integrating upstream and downstream networks of partners into their value chain. For GEODIS, communication and dialogue are more crucial than ever to deliver the best possible quality of service to customers, engage teams, encourage people to share ideas and knowledge and foster a trust-based environment that encourages collaboration, problem-solving and innovation. Stakeholders Sustainability expectations Form of dialogue Customers Decarbonization of their supply chain. Product/service innovation and co-development Operational excellence Service quality and consistency Satisfactions survey Regular business reviews Local customer meetings Customer events Tender process Website Employees Health, safety and security in the workplace Human rights Working conditions Value sharing Equity and diversity Encouragement of career development Annual satisfaction survey Annual interviews Employee/manager dialogue Internal communications Social dialogue Seminars and internal events Whistleblowing procedure Suppliers and subcontractors Human rights Fair compensation Long-term, fair relationships On-time payment Satisfaction surveys CSR assessments Buyer/supplier interactions Supplier reviews Whistleblowing procedure Partners and industry organizations Collective action on social and environmental issues and on regulatory changes Feedback and sharing of experience Member of industry associations, employers’ federation and numerous working groups (Smart Freight Centre, European Clean Trucking Alliance, etc.) Contribution to standard-setting and regulatory processes Public authorities Sustainable supply chain Economic growth and employment Ethics and compliance Relations with national public authorities Relations with the European Union via industry association Regulatory publications Shareholder and non-fi nancial analysts CSR risk reduction Financial and non-fi nancial performance Responsible governance Transparent communications Results of surveys conducted by non-fi nancial rating agencies Financial communications Annual report and website Civil society Reduction of pollution and environmental impact Health and safety of end-users Transparent and responsible communications Impact studies Collaboration with NGOs Involvement in philanthropic projects in partnership with local non-profi t organizations Website Key fi gures ➔88% of customers state that they are well informed about GEODIS’s CSR policy. Of these, 70% believe that the Group outperforms its competitors in terms of sustainability ➔81% of employees who took part in the 2024 employee survey felt that GEODIS’s purpose gives their work meaning ➔87% of Group suppliers who responded to the supplier survey said they would recommend GEODIS as a customer to their professional network 30 - 2024 ACTIVITY AND SUSTAINABILITY REPORT
RkJQdWJsaXNoZXIy NzMxNTcx