2. GENERAL INFORMATION SOCIAL Material issues Impacts Working conditions and environment (S1 Own workforce) Adverse impacts Employee discontent. Reduced competitiveness and attractiveness of the Group owing to unsuitable or degraded working conditions. Strikes or social unrest caused by a work organization that does not take suffi cient account of employee expectations. Positive impacts Increased employee well-being, productivity and retention through an inclusive working environment, a healthy work-life balance and secure working conditions. Employee engagement (S1 Own workforce) Adverse impacts Lower productivity, workforce instability, loss of expertise that could compromise service continuity. Positive impacts Improved customer service, Group reputation and attractiveness, more secure and accelerated business growth. Health & Safety (S1 Own workforce) Adverse impacts Serious incidents involving employees, subcontractors or third parties. Impaired living conditions (death, disability, injury, etc.) and impacts on physical and mental health, as well as on people’s working conditions. Industrial incidents (chemical leaks, explosions, fi res, natural disasters) likely to affect the health and safety of employees and third parties. Positive impacts Proactive monitoring of incidents risks and psycho-social risks. Contributing to reducing public health costs. Monitoring health and safety issues throughout the value chain. Human rights in the value chain (S2 Workers in the value chain) Adverse impacts Violation of human rights. Failure to comply with local regulations and international standards may have serious implications for the physical and mental health of employees. Indirect Group contribution to increasing inequalities and poverty. Positive impacts Improving working conditions for suppliers and subcontractors through continuous improvement processes (raising awareness, sharing best practices and carrying out social audits). Service continuity (S4 Consumers and end users) Adverse impacts Inability to deliver essential goods to direct or indirect customers, with potentially signifi cant consequences, particularly in sectors such as healthcare. Positive impacts Ensuring logistics under all circumstances. The Group’s ability to maintain its supply chains, even in adverse conditions, meets the expectations of its customers and end-users. 36 - 2024 ACTIVITY AND SUSTAINABILITY REPORT
RkJQdWJsaXNoZXIy NzMxNTcx