4. 4.1 Health, safety and security at work Issues and impacts GEODIS employs roughly 50,000 people worldwide. Several thousand temporary workers and contractors play a part in its growth: drivers, handlers, workers on complex freight operations, managers and support personnel. Ensuring health and safety and the security of people and goods is fundamental. One of the Group’s seven Golden Rules is “Ensure people’s health, safety and security everywhere at all times.” The Group’s activities involve employees working, handling, moving and driving, usually under tight time constraints. These tasks expose employees, as well as suppliers and subcontractors, to risks of incidents: slips, trips and falls, road incidents, carrying heavy loads, pedestrian/forklift interaction, handling hazardous energy. The transport and logistics sector also faces major security challenges in the form of theft of goods, violence, cyber-attacks and verbal aggression. GEODIS fi rmly believes that team accountability is fundamental to creating a safe and effi cient working environment. Training, listening, dialogue and both management and employee commitment are some of the levers that help to make the Group more attractive and contribute to customer trust. A description of the process used to identify health and safety impacts, risks and opportunities in relation to GEODIS’s business model and strategy is presented in section 2.6 of the report. Governance Health and safety and security are monitored at the highest level of the organization. Key indicators and the latest events are reported and shared with the Management Board on a monthly basis, and with the Supervisory Board annually. At operational level, it is overseen by the general management of each of the Group’s lines of business and regions. The health and safety network is led by the Group Health & Safety Department, which reports to the executive vicepresident, Sustainability, who is a member of the Management Board. The security network is led by the Group Security Department, which reports to the executive vice-president, Human Resources, who is a member of the Management Board. This organization is supported by experts in health, safety and security, who share experiences and develop practices. Policies The approach to health and safety implemented at a local level is refl ected by a comprehensive set of rules and tools, available in all of the Group’s languages. These include regular risk assessments, certifi cation development, equipment and material improvements, and raising awareness through information campaigns and training. To reduce the risk and the severity of incidents and foster a culture of prevention, the Group enforces the following key policies and procedures: ● the “Health & Safety with Heart” policy (1); ● continued implementation of an occupational health and safety management system, in line with current regulations and the Group’s quality, health, safety and environment (QHSE) policies, and supported by ongoing training; ● a security policy that entails full compliance with regulatory requirements, the integration of security into the incident prevention process, and employee training; ● a recap of basic security rules and principles presented in the Book of Business Principles to protect people (employees, managers, suppliers, visitors, subcontractors, etc.), tangible assets (warehouses, offi ces, technical premises, data centers, etc.) and intangible assets (data, information, the GEODIS image and brand, etc.); ● due diligence in assessing acquisition targets; ● Group processes for major incident and crisis management, based on a toolbox with guides and emergency procedures; ● Group alert procedure (see section 4.3.1 Whistleblowing and protecting whistleblowers). Target In 2024, the Group has set a target of 9.2 for the lost-time incident frequency rate in 2027 (employees). Key fi gure ➔85% of employees agree that health and safety is a top priority at GEODIS (2024 employee satisfaction survey by IPSOS) Action plans To protect every employee’s health and well-being, the Group is committed to a process of continuous improvement that includes the implementation of safety protocols, encouraging sharing experiences and feedback, ongoing employee training and reducing strenuous work. In 2024, GEODIS revised its roadmap, giving it the motto: “Health & Safety with Heart”. It is structured around three pillars: connect to risks, care for me, care for us. Connect to risks: it is key to identify and understand hazards in the workplace, report and analyze incidents, focus on major risks and account of any changes in the workplace. The prevention approach linked to this pillar focuses on employees’ and stakeholders’ vigilance regarding hazards in their environment: tools, machinery, toxic or dangerous substances, and so on. Each site relies on global and local (1) https://geodis.widen.net/s/qbnvqps6qp/17515_healthsafety_policy_corporate_v2 2024 ACTIVITY AND SUSTAINABILITY REPORT - 65 EDITORIAL > 1. GROUP PROFILE > 2. GENERAL INFORMATION > 3. ENVIRONMENT > 4. SOCIAL > 5. ETHICS > 6. ANNEXES
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