2024 Activity and sustainability report

Message from Marie-Christine Lombard	4
1. Group Profile	7
1.1 A better way to deliver	10
1.2 Four complementary lines of business	11
1.3 Sector trends	13
1.4 Strategy: Ambition 2027	14
1.5 Innovation	15
1.6 Business model	18
2. General Information	21
2.1 Corporate governance	22
2.2 Risk management and internal control	26
2.3 Double materiality analysis	28
2.4 Interactions with stakeholders	30
2.5 CSR roadmap	31
2.6 Impacts, risks and opportunities (IRO)	34
3. Environment	41
3.1 Climate change	42
3.2 Air pollution	55
3.3 Circular economy and waste management	57
3.4 Biodiversity	60
4. Social	63
4.1 Health, safety and security at work	65
4.2 Workforce	68
4.3 Human rights in the value chain	80
4.4 Consumers and end-users	82
5. Ethics	85
5.1 Corporate culture and business integrity	86
5.2 Supplier relations management	89
5.3 Data protection and cybersecurity	91
5.4 Responsible stakeholder engagement	93
6. Annexes	95
Annex 1: Table of indicators	96
Annex 2: Cross-reference table with the ESRS from the CSRD	101
Annex 3: Statement on due diligence	105

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