1
108
2024 Activity and sustainability report
Message from Marie-Christine Lombard
4
1. Group Profile
7
1.1 A better way to deliver
10
1.2 Four complementary lines of business
11
1.3 Sector trends
13
1.4 Strategy: Ambition 2027
14
1.5 Innovation
15
1.6 Business model
18
2. General Information
21
2.1 Corporate governance
22
2.2 Risk management and internal control
26
2.3 Double materiality analysis
28
2.4 Interactions with stakeholders
30
2.5 CSR roadmap
31
2.6 Impacts, risks and opportunities (IRO)
34
3. Environment
41
3.1 Climate change
42
3.2 Air pollution
55
3.3 Circular economy and waste management
57
3.4 Biodiversity
60
4. Social
63
4.1 Health, safety and security at work
65
4.2 Workforce
68
4.3 Human rights in the value chain
80
4.4 Consumers and end-users
82
5. Ethics
85
5.1 Corporate culture and business integrity
86
5.2 Supplier relations management
89
5.3 Data protection and cybersecurity
91
5.4 Responsible stakeholder engagement
93
6. Annexes
95
Annex 1: Table of indicators
96
Annex 2: Cross-reference table with the ESRS from the CSRD
101
Annex 3: Statement on due diligence
105
RkJQdWJsaXNoZXIy NzMxNTcx