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Any capitalized terms not defined herein will have the meaning ascribed to them in the Terms of Use.

The User is informed that the personal data processed under the registration process are the object of a computerized processing under the responsibility of GEODIS, acting as data controller. In accordance with the EU Regulation on the protection of personal data, GEODIS commits to take all the necessary measures to respect Your privacy and protect Personal Data You are communicating, in order to keep them confidential. Your Personal Data is contained behind secured networks and is only accessible by Our employees and our Providers who have a need to know and who are required to keep the Personal Data confidential.

The User is informed that the provision of the first name, last name and e-mail address conditions the registration on the Website. Otherwise, the provision of the phone number, the name of Your company and the country is optional, a defect of answer will not prevent the User from accessing the requested services proposed on the Website.

GEODIS processes the Personal Data for the following purposes. These purposes each relate to a lawful basis for processing, as required under applicable law. The purposes include:

Purposes Legal bases
Allow You to access some of Our services proposed on the Website

This processing is necessary for the performance of the contract between You and GEODIS.


This processing may also be necessary for the purpose of the legitimate interests pursued by GEODIS to facilitate access to the website content to present and inform its commercial offer to Our Users.
Manage, protect, enhance and optimize the Website experience This processing is necessary for the purpose of the legitimate interests pursued by GEODIS. GEODIS considers that it has a legitimate interest in improving Our services in order to preserve Our business operations and grow Our business. 
Protect the Website and Your account from security incidents

This processing is necessary for the purpose of the legitimate interests pursued by GEODIS.

GEODIS considers that it has a legitimate interest in protecting Our services in order to ensure the continuity of Our business operations and maintain a good relationship with Our users. 
Send You service-related messages, updates, security alerts and account notifications

This processing is necessary for the performance of the contract entered between You and GEODIS.

This processing may also be necessary for the purpose of the legitimate interests pursued by GEODIS.

GEODIS considers that it has a legitimate interest in updating its users on any incidents that may affect them, in order to maintain a good relationship with Our users.

GEODIS may also in certain situations  have a legal obligation to provide You with such information.
Send You promotional notifications about our products and services, marketing communications and newsletter via the e-mail address communicated on the Website

This processing is necessary for the purpose of the legitimate interests pursued by GEODIS. GEODIS considers that it has a legitimate interest in ensuring that Our users are kept up to date with information about Our products and services, as this helps Us to Our business operations and grow Our business.


However, where We are required by law to obtain Your consent before sending you such information, We will rely upon such consent as our basis for processing.

The User is informed that the Personal Data will be communicated to Our providers. The transfer and the storage of Your Personal Data shall occur in compliance with this Privacy Policy that is framed by contractual clauses that ensure sufficient level of protection of privacy and fundamental rights.

When the processing of Your Personal Data by Our providers involve transfers to non-EEA countries that are not recognized by the European Commission as providing an adequate level of data protection according to EEA standards, we have put in place adequate measures, such as by ensuring that the recipient is bound by EU Standard Contractual Clauses, to protect your Personal Data.

Please note that the Personal Data that You may be led to communicate to GEODIS online are solely for use by persons authorized by GEODIS and in no event shall the data collected on the Website be sold to third parties.

The User is informed that GEODIS may disclose Your information, including Your Personal Data, to courts, governmental or law enforcement authorities or authorized third parties, if required or permitted by law.

These Personal Data will be kept for as long as needed or permitted in light of the purposes for which it was obtained and as outlined above. In particular, we will retain Your Personal Data for the length of time We have an ongoing relationship with You, and notably as long as You have an active account on the Website. We may also retain Your Personal Data for longer periods if We are required to by law or if this is advisable in light of our legal position (such as in regard of the enforcement of the Terms of Use, applicable statutes of limitations, litigation or regulatory investigations). In addition, we will retain Your Person al Data for 3 years from the end of Our relationship with You or from the last contact from the User in accordance with the regulations in force concerning prospect activities.

The User undertakes to communicate accurate information. Each User is fully responsible for his login data concerning him. Unless proved otherwise, any connection to the Website or transmission of Personal Data made from the login information of the User, will be deemed to have been made by the latter.

In accordance with applicable data protection laws, Users are entitled to request access, rectification and/or erasure of Personal Data concerning them, as well as the right to request that We restrict the processing of their Personal Data. Each User is entitled to request the provision of their Personal Data to them or to a third party in machine readable format. Please note that, where We rely on consent for the use of your Personal Data, you can withdraw at any time Your consent by unchecking the box in Your account or by sending Your request to GEODIS. You have the right to give Us directives relating to the use of your Personal Data after your death.


The User finally has the right to object at any time to the processing of his/her Personal Data where We process his/her Personal Data on the basis of Our legitimate interests or for direct marketing purposes.

Users may exercise their rights by using this form or the following address:


26 Quai Charles Pasqua

Espace Seine

92300 Levallois-Perret


Please note that we may ask you to verify your identity before taking any further action regarding your request. We also reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.


Cookie Policy

Cookies are text files deposited on the Users' computer or mobile device whenever they visit the Website. They are stored by their browser. Cookies contain information about the Users' use (including IP address) of the Website but do not identify them personally. The browser returns these cookies to the Website when the User revisits the Website, so that the browser can recognize the computer or mobile device of the User and personalize and facilitate the navigation on the Website. Cookies can only be read and/or modified by their issuer. 

  • Cookies used by GEODIS (hereinafter referred to as "Cookies"):

When the User connects to the Website, GEODIS may, subject to the choice of the User, install various Cookies on the User's terminal so that it is able to recognize the User's browser for the duration of the validity of the Cookie concerned. We use Cookies to personalize Your online experience.

GEODIS issues Cookies to:

  • Ensure security of the Website;
  • Enable and facilitate User navigation;
  • Enhance Website services;
  • Measure the audience on the Website;

User can delete advertising and traffic measurement Cookies: these type of Cookies are not necessary to use the Website.

Cookies used by GEODIS on the Website are listed below.


Traffic measurement Cookies:

  • Google analytics:  Google analytics uses cookies to measure and analyze traffic on the Website. GEODIS use Google analytics to better understand how Users use the Website.
  • Google Tag Manager: GEODIS uses Google Tag Manager to better understand User's experience to personalize the services on Website.
  • Hubspot: traffic measurement. Hubspot and its partners use cookies or similar technologies to analyze trends on Website. GEODIS use Hubspot to personalize User's experience and to administer the Website.
  • Hotjar: traffic analysis & User feedback. Hotjar use cookies and other technologies to collect data on User's behavior and their device. GEODIS use Hotjar to better understand User's experience and User's needs to be enable to optimize the services with Users feeback

These Cookies are used by GEODIS to improve the Website and facilitate the use of the Website.

Google, Hubspot and Hotjar also use cookies for their own purposes.

For additional information on how Google, Hubspot and hotjar use cookies and how to opt-out, please visit their Privacy Policies:

Advertising Cookies:

-                     Doubleclick: manages advertising campaigns. GEODIS uses Doubleclick to display advertisements based on User interest.

By clicking on “Accept” in the cookie banner, Users agree to the use of these Cookies. Should you wish to select the cookies, please use the cookies set up as described below.

Please note that the use of third party advertising cookies inserted by any third company is not covered by Our Privacy Policy. Please refer to such third party’s own privacy policy for further information.

  • Configuration of cookies stored on a terminal 

Any configuration that the User may undertake is likely to modify User’s Internet browsing and conditions of access to certain services requiring the use of cookies. The User, at any time, may choose to express and modify its wishes with regard to cookies, by the means described below.

For http cookies, it is possible to configure the browser software in such a way that the Cookies are saved on the terminal or, on the contrary, rejected either systematically or according to their issuer. The User may also configure the browser software in such a way that the acceptance or refusal of Cookies is proposed from time to time, before a cookie is likely to be saved on the terminal. If the User refuses to save a Cookie, or deletes those that are saved there, the User may not benefit from a certain number of functionalities that are nevertheless necessary to browse the Website.

The configuration of cookies is different depending on the internet browser. In order to know how to configure the Cookies in their browser, Users must go to the "help" menu of their browser to find out how to modify their wishes with regard to Cookies. If they have accepted to save cookies on their terminal, they will be stored temporarily in a dedicated space on their terminal, for a maximum of 13 months.

For internet Explorer™:

For Safari™:

For Chrome™:

For Firefox™:

For Opera™:

For Google Analytics, in order to disable cookies related to the use of this tool, it is necessary to log in to the following link provided by Google:


Applicable Law

The Privacy Policy is subject to French law. This Privacy Policy constitutes the entire agreement between GEODIS and the User. It supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter, and prevails over any conflicting terms.

The Privacy Policy is established in several languages. In any case, the French language version of this Privacy Policy shall prevail over any other version.

In the event of any dispute arising out of the validity, interpretation and/or performance of the Privacy Policy, GEODIS and the User agree to meet to try and find an amicable solution to their dispute.

In the event the parties fail to reach an amicable solution, any dispute concerning the interpretation, validity, and/or performance of the Privacy Policy shall be submitted to the competent courts of Paris, including in the case of multiple defendants or introduction of a third party, for proceedings aiming to obtain urgency or protective measures, in summary proceedings or on application. 


© Copyright – GEODIS 2018

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