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Customer support
Assistance and support for customers who have questions, concerns, or issues related to our services
Frequently asked questions
What information do I need in order to request a quote?
- For Distribution & Express-related services: the minimum information you need to provide is origin, destination, volumes, weight, quantities and dates.
- For Freight Forwarding-related services such as Air or Ocean freight: the minimum information you need to provide is transportation mode, origin, destination, volumes, weight, quantities and dates. In addition, you can indicate if you need temperature-controlled shipment, if you deal with hazardous goods, or require Project Cargo service.
- For Overland Transportation services: the minimum information you need to provide is transportation mode, origin, destination, volumes, weight, quantities and dates. In addition, you can also indicate the type of services required, such as FTL, LTL, Multimodal etc.
- For Contract Logistics: the minimum information you need to provide alongside your company details is a description of your goods and an indication of any additional services you may require (e.g. warehousing, reversed logistics, pick & pack, labeling, etc.)
- For Supply Chain Optimization: the minimum information you need to provide alongside your company details is a description of your goods and an indication of any additional services you may require (e.g. 4PL, reversed logistics, etc.)
- For eCommerce: the minimum information you need to provide alongside your company details is a description of your specific needs.
How long does it take for GEODIS to get back to me with a quote?
The estimated time for GEODIS to prepare and provide you with an offer is between 2 and 4 business days.
Do quotes expire?
Yes. Quotes are based on freight class, dimensions and weight, but pricing is also subject to fuel price fluctuations. Due to fluctuating fuel costs, a rate or quote is only considered valid for 7 days. In order to lock in the discounted rate, the details of your shipment need to be 100% accurate, and the shipment needs to be booked within 7 days of receiving your quoted rate (if not specified otherwise).
How do I add another item to my quote?
You need to start a quote request again, and submit it.
How long does it take before I hear back from your expert?
The estimated time for GEODIS to get in touch with you is 2 business days.
Will my request be forwarded to a local expert in my country?
Depending on the specificity of your request, you will either be approached by a local expert or by a global one.
Do you have a CSR-related request?
You can request the GEODIS annual CSR report or receive more information on CDP and ECOVADIS certification.
When should I contact GEODIS HR/ a career expert?
You can submit an open application or alternatively check our Careers Page to review the currently available job openings within GEODIS.
When should I contact the GEODIS Press office?
The GEODIS Press Office can provide corporate information, plan interviews or answer any questions you may have as a journalist or media representative.
What can I use the Partnership option for?
If you would like to become a GEODIS business partner (local agent), please get in touch with us to discuss the different options.
Do you have a data protection-related request?
You can receive information about the GEODIS GDPR policy and how we protect personal data.
I need to know the exact time my PARCEL will be delivered. Will I receive a notification during the delivery day?
Yes, if your supplier has opted to send a notification to their recipients. You will then receive a message by email or SMS informing you of the arrival of your shipment, either before or on the day of delivery.
Can I have a smaller delivery window for my PARCEL?
The delivery window is linked to the transport solution chosen by your supplier. The level of service and the associated precision of the niche are therefore dependent on the service chosen by your supplier. In any case, if your supplier has opted to send a notification to their recipients, you will receive a notification on the morning of the delivery day, informing you by SMS or by email of the precise time of the driver's arrival at your delivery address.
There's an error with my phone number or my PARCEL's delivery address. How can I change it?
You can give us your delivery details by sending us an email via the form "Customer support" section. You can also inform your supplier, who will provide us with this information.
Can I collect my PARCEL directly from the depot / office?
Yes, if this choice has been offered to you in your recipient area. All our agencies have a collection point, the opening hours and access map for which can be found in your recipient area or in the "Find a GEODIS agency" section. You must show an identity card to collect your delivery.
Do you need to track, book or manage shipments OTHER than PARCELS?
Please refer to our tracking applications overview page and select the right platform in order to track your shipment.