4 logistics secrets to exceeding customer expectations

Learn how your online marketplace can succeed in the “new normal” post COVID-19

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Key takeaways


Understand what customers expect from ecommerce, post the pandemic.

Explore what it takes to win loyal customers in this new world order.

Learn what an experienced logistics partner can do to get your shipments fulfilled like clockwork.

Decode ways to select the perfect logistics partner.


4 logistics best practices to improve customer expectations



of consumers shop online because it’s accessible 24/7.



of global shoppers expect delivery within 24 hours.



of online shoppers prioritise easy returns.

The recipe for great online customer experience


COVID-19 lockdowns have driven consumers to shop on online marketplaces, with global e-commerce expected to grow to $5.4 trillion in 2026.


In a post-pandemic world, only a third-party logistics partner (3PL) with supply chain expertise and a range of resources, can ensure customers have a great experience, every single time.


This 3PL can deliver improved SKU assortments, in-stock inventory, and delivery times.


In this whitepaper, you will learn how to gain mastery over online order delivery and fulfilment, while capitalising on the pandemic-induced change in consumer habits.