From cost center to competitive advantage
Embrace customer returns with our reverse logistics solution.
Whether you sell B2B or B2C, upgrade your product lifecycle management, we provide a competitive advantage :
- Efficient and easy product returns management
- Cost-competitive reuse & recycling of end-of-life products
- Sorting, grading, refurbishing, & repair management
- Analytics to optimize product recovery
We provide cost-effective and efficient solutions for your brand.
Reverse logistics solution: A powerful differentiator
Reverse logistics solution - providing a distinct competitive edge, especially with increased demands in return rates for online sales which can pose several complexities.
With increased transportation costs, supply chain volatility and surplus inventory management, we help you streamline your returns processes.
"The exponential growth of eCommerce has led to the development of new consumer habits. For one, online customers tend to order several sizes and/or colors of an item to try at home. This implies a high volume of returns. How your retail business handles these returns will determine your customer’s shopping experience. And that is important because 95% of satisfied customers come back to shop for more; while 90% will not if they’re dissatisfied."
Frequently asked questions
Reverse logistics involves the process of retrieving unwanted or defective goods from customers. The return may have been requested for several reasons including damage or wrong specification of the goods delivered. Smartly invest in a reverse logistics partner to optimize your returns management.
In reverse logistics, you may have to manage some or all the following processes:
- Returns management
- Recall of faulty goods
- Repair and maintenance of stock
- Repackaging returned goods for resale or reprocessing
- Redeployment of products
- Dismantling products for the sale of its parts
- Recycling and selling end-of-life materials or certified disposal
How well the return process is managed speaks volumes about your company’s commitment to its customers. If reverse fulfillment happens smoothly and without any delays, it will encourage customers to shop from you again, and more often. Thus, getting your reverse supply chain right is a great way to secure customer loyalty.
Environmental-friendly eCommerce businesses should opt for reverse logistics that does not let returned products feed into the landfills or be incinerated. When undertaking the return process, your business needs to take an informed decision to repair, refurbish, recycle, and extract components from the goods.
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We’ll show you how you can use GEODIS to deliver what matters to your customers. No matter the size, goals or shape of your business – we can tailor-make our solutions to fit your needs.