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Delivery: our advice for measuring and improving the customer experience
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user experience service customer survey
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The customer experience is the foundation of any company but can also be its downfall—it’s a decisive factor in your success. In the retail sector, delivery and transport account for a sizable share of customer satisfaction, both for the end recipient and the company shipping product.The first step to improving the customer experience is to learn how to gather and analyze voice-...
Author
Vianney
Leveugle
Sales, Marketing & Communication Director at GEODIS Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianney Leveugle has deve...
Transport companies and cyber-risk: 3 questions to Trellix, cybersecurity specialist
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cybersecurity cyberattack transportation cyber-risk supply chain
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GEODIS interviewed Mo Cashman, one of Trellix’s passionate leaders in cyber security, on his understanding of cyber risk as it applies to logistics and transportation companies, and how they should respond to control it. He also shares his views on data sovereignty and security today.
Trellix is the name of the new global cybersecurity giant resulting from the merger between McA...
Author
Mo
Cashman
Principal Engineer Director, Pre-Sales EMEA Trellix
As a Pre-Sales leader and Principal Engineer at Trellix, Mo Cashman advises Trellix largest global customers and partners on their cyber threat management, security operations and cloud se...
How and why do we establish and implement a multimodal transport plan?
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Facilitating transactions worldwide while limiting your greenhouse gas emissions; this is made possible through multimodal transport.
Combining at least two modes of transport (rail, road, inland waterways or ocean transport, etc.), from the initial loading of the production units up to delivery, enables goods to be transported over long distances and to increase local site del...
Author
Marc
Vollet
Director of Operational Excellence
Marc Vollet is Director of Operational Excellence for the Road Transport business line of GEODIS. He is in charge of all operations, with the main objective of greening transport plans through multimodal...
E-commerce and new consumer demands: how is transport adapting?
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e-commerce transport delivery
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In recent years, the weight of e-commerce has continued to grow. This expansion, amplified by the pandemic and the lockdowns that led many citizens to place their first online order or to make more use of this mode of consumption, has prompted players in the sector to rethink their methods.
How do we manage the constantly increasing quantities of orders and parcels? How do we en...
Author
Vianney
Leveugle
Marketing, Communication & Customer Relationship Director at GEODIS | Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianne...
5 reasons why you should invest in end-to-end visibility to turn your supply chain into a strategic asset
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supply chain data
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According to a 2021 study by the Economist Intelligence Unit, more than half of companies lack end-to-end visibility into their supply chains. This lack of visibility is one of the biggest challenges in logistics today. Not knowing the exact status of an order or shipment involves many risks. It can turn your supply chain into a cost center, whereas it should – and could be – a ...
Author
Joe
Fordney
Senior Vice President – Global Business Development
Joe has been solving supply chain problems for over 23 years. His experience is global having worked on three continents supporting customers across every vertical market. His background...
Switching to a 3PL & investing in warehouse automation
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warehouse automation mobile robots supply chain
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Rather than take on the initial costs and ongoing risks of setting up your warehouse automation systems, you may want to consider moving them elsewhere. As part of their end-to-end services, third-party logistics (3PL) providers can invest in automation technologies on your behalf. This significantly reduces costs and risks, making for a more attractive business case.
The 3P...
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GEODIS, a leading player in beverage distribution
Titre affiché
GEODIS, a leading player in beverage distribution
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The beverage market demands flawless and meticulously planned logistics. GEODIS is now more proactive than ever before as we use our proven expertise in this area.
In the middle of a summer heatwave, it is fairly easy to buy a well-chilled bottle of water or a can of soda. Behind the scenes, however, ensuring that these products are available on time at countless sales outlets ...
Blockchain: logistics innovation to transport vaccines
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Blockchain logistics innovation transport vaccines vaccin tech technology
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The Covid-19 pandemic revealed the importance of an efficient and effective supply chain. Distributing masks and hand sanitizer, supplying stores and health centers and organizing vaccination campaigns all required an intense mobilization of public authorities and healthcare professionals to set up emergency logistics adapted to the new constraints.
The Covid-19 vaccination cam...
Author
François
Bottin
IT Director of GEODIS Digital Solutions Factory
25 years of experience in IT program management with international teams . Expert in digital transformation for applications management, agile methodologies and IT people upskilling.
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Unpacking the Key Benefits of EVFTA for European & Vietnamese Companies
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customs trade compliance EVFTA benefits Europe Vietnam trader investor agreement rules investment rights
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In August 2020, European Union concluded the EU-Vietnam Free Trade Agreement (EVFTA) with Vietnam. It is the fourth free trade agreement that the EU signs with an Asian country and, as all previous FTAs, it eliminates customs duties and provides investment protection. Its main objective is to stimulate rapid economic growth between Vietnam and the European Union — a massive comb...
Author
Kian Chuan
CHANG
Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics
Dr. KC Chang is currently the Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics, based in Singapore Regional Office. Dr. Chang is an experienced ind...
Logistics: four questions to help you understand the challenges of digitalization
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Between warehouse automation, order-picking robots, real-time transport tracking using geolocation, AI and ultra-personalized shipments… today we’ll be looking at the vast topic of digitalization in the logistics sector with the help of two experts: Thomas Larrieu, chief executive of Upply, a start-up specializing in digital solutions for transport professionals and Antoine Pret...
Author
Antoine Pretin - Thomas Larrieu
Antoine Pretin, Vice President of Engineering at GEODIS Group in charge of automation in logistics Thomas Larrieu, General Manager of Upply.
Antoine Pretin has been with GEODIS for 2 year. Antoine oversees the automation of the company...