Delivery: our advice for measuring and improving the customer experience · Delivery: our advice for measuring and improving the customer experience Measure the quality of your customer experience and improve it constantly - it’s fundamental to your business! Purpose & Core Values · Purpose & Core Values Serving people by delivering their goods all around the world with innovative, sustainable and ethical logistics. Strengthening the resilience of pharmaceutical supply chains · Strengthening the resilience of pharmaceutical supply chains Essential components required to prepare pharmaceutical supply chains to cope with further disruption How to overcome the challenges facing the pharmaceutical cold chain industry? · How to overcome the challenges facing the pharmaceutical cold chain industry? The purpose of temperature-controlled transport and storage for medicines A more resilient Supply Chain through relocation · A more resilient Supply Chain through relocation A new mindset is developing from globalization to realigning sourcing strategy, manufacturing footprints & distribution network Intellectual Property Rights (IPR) in China: How to Navigate the Legal Minefield and Avoid Infringement under Customs Protection Law · Intellectual Property Rights (IPR) in China: How to Navigate the Legal Minefield and Avoid Infringement under Customs Protection Law In a country where intellectual property violations are a major obstacle to trade and investment, companies who know how to harness the power of Chine How to attract and retain talent with CSR · How to attract and retain talent with CSR Environmental, Social and Governance (ESG) issues: how they can boost attractiveness as an employer Lines of Business · Lines of Business GEODIS is the growth partner of choice for clients world over, owing to our expertise in every aspect of supply chain logistics. Appointment to the GEODIS Management Board · Appointment to the GEODIS Management Board Laurent Melaine has been appointed as GEODIS’ Executive Vice President, Commercial and Marketing. He is a member of the Executive Committee, reporting to Marie-Christine Lombard E-commerce: finding the right balance for your safety stock · E-commerce: finding the right balance for your safety stock Carefully calculating your safety stock can help to avoid stock-out incidents. 10 20 21 22 23 24 25 26 27 28 29 30