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Drive Customer Loyalty with an efficient returns management solution
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returns management customer loyalty
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With the intensification of e-commerce competition, it has become increasingly difficult to differentiate your offer. Consumers know this well — as do an increasing number of business buyers, incidentally — and details, such as an easy and convenient returns process, can affect a buying decision. Indeed, low- or no-cost expedited delivery and a flexible and easy returns policy a...
Author
E-commerce and new consumer demands: how is transport adapting?
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e-commerce transport delivery
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In recent years, the weight of e-commerce has continued to grow. This expansion, amplified by the pandemic and the lockdowns that led many citizens to place their first online order or to make more use of this mode of consumption, has prompted players in the sector to rethink their methods.
How do we manage the constantly increasing quantities of orders and parcels? How do we en...
Author
Vianney
Leveugle
Marketing, Communication & Customer Relationship Director at GEODIS | Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianne...
How to overcome the challenges facing the pharmaceutical cold chain industry?
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cold chain transport challenge pharma pharmaceutical healthcare
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As revealed by the pandemic, seamless logistics is key, especially when it comes to dealing with the specificities and complexity of the pharma cold chain.
But what does that actually refer to? In this first article, we address the specific logistics challenges in the pharmaceutical cold chain, linked to the sensitivity of the products and their access to patient. We will focus...
Author
David
Frouin
Vice President Vertical Market Healthcare - GEODIS
David has been leading supply chain business development and global account management teams in the FMCG, Healthcare and Pharma fields for 20 years. With his expertise in complex and inno...
Returns management affects your business efficiency
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returns management e-commerce
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Global e-commerce retail sales have almost reached USD 5 trillion in 2021, they are expected to reach USD 5.5 trillion by 2022 and a staggering USD 7,4 trillion by 2025, according to figures released by Statista in early February. This surge is due to the digital transformation and new consumption habits, which have been boosted by the lockdowns due to COVID.
Considering this ...
Author
Ashwani
NATH
Global Head of e-commerce
Global Head of e-Channel solutions and previously Global Retail Director for GEODIS. He records more than thirty-seven years of experience in the logistics sector. He is leading the design and deployment of new...
Unpacking the Key Benefits of EVFTA for European & Vietnamese Companies
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customs trade compliance EVFTA benefits Europe Vietnam trader investor agreement rules investment rights
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In August 2020, European Union concluded the EU-Vietnam Free Trade Agreement (EVFTA) with Vietnam. It is the fourth free trade agreement that the EU signs with an Asian country and, as all previous FTAs, it eliminates customs duties and provides investment protection. Its main objective is to stimulate rapid economic growth between Vietnam and the European Union — a massive comb...
Author
Kian Chuan
CHANG
Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics
Dr. KC Chang is currently the Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics, based in Singapore Regional Office. Dr. Chang is an experienced ind...
Why LCL Ocean Shipping May Be the Right Solution for Your Supply Chain
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Needing to ship cargo overseas but don't have enough product to fill a full container? Struggling with the challenges of today's unpredictable ocean freight climate? It's important to know that you have options like Ocean LCL Shipments.
What is Less than Container Load (LCL)?
Less than Container Load (LCL) is the most flexible way to ship smaller, less time-sensitive produ...
Author
US Marketing
Freight Forwarding
GEODIS Freight Forwarding US Marketing Team is dedicated to providing relevant content to keep you informed. In collaboration with our product experts, you will find articles and insights regarding solutions and expertise for your Supply ...
GEODIS’ Global Offer
What we provide
Our ability to understand your needs, to design the best solutions and execute them consistently around the world sums up our GEODIS global offer. It reflects our commitment to supporting you as your growth partner.
This earns the trust of our customers as we:
Understand: You have unique and complex needs; we understand them.
Design: You need customized solutions; we desi...
A Golden Rule: Be a Good Citizen
GEODIS' CSR approach
GEODIS' CSR approach targets three objectives and revolves around three main themes: environment, society and ethics. As such, the approach is one of our most powerful drivers for innovation.
Objective #1: Control and reduce the environmental impact of GEODIS’ activities and contribute to the fight against climate change.
The Group’s CSR approach encompasses actions that co...
Environment: a Low-carbon Transport and Logistics Solution Pioneer
CO2 expertise that sets the standard
GEODIS is aware of the role it plays when it comes to climate change, and we are committed to improving carbon efficiency. In 2018, as a leader in the freight and logistics sector decarbonization movement, GEODIS posted an overall goal of a 30% reduction in its greenhouse gas emissions (GHG) by 2030 (reference year: 2017).
Thanks to the Oxygen project that we...
Driving CSR Performance
Measuring performance key indicators
We evaluate performance in areas such as professional equality, the integration of disabled persons and CO₂ emissions monthly. Since 2008, we have been conducting annual CSR reporting that monitors on-site indicators (certifications, energy and water consumption, waste management) on a worldwide level for our vehicle fleet and even social data.
Surveys with C...