There are 1775 results for your search
Delivery: our advice for measuring and improving the customer experience
Search words
user experience service customer survey
Body
The customer experience is the foundation of any company but can also be its downfall—it’s a decisive factor in your success. In the retail sector, delivery and transport account for a sizable share of customer satisfaction, both for the end recipient and the company shipping product.
The first step to improving the customer experience is to learn how to gather and analyze voice...
Author
Vianney
Leveugle
Sales, Marketing & Communication Director at GEODIS Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianney Leveugle has deve...
Sustainable Transformation in Ocean Shipping
Body
Insetting of sustainable marine fuel is a powerful tool to help companies reduce emissions from marine freight. To contribute to realize the climate goals of Grundfos, and of other pioneers in sustainable transportation, GEODIS has partnered up with GoodShipping to offer a sustainable fuel insetting services. Insetting refers to engaging in decarbonization projects within the va...
Author
Alexander
Höglund
Senior Environmental Advisor // Head of Sustainable Fuels
Alexander Höglund is a senior expert on sustainable transformation in the logistics sector. His duties range from sustainable strategies, energy transformation, data analysis...
Deliver efficiently to urban areas during major events
Body
During a special event – whether athletic, political, or otherwise – it can be a real challenge to make deliveries to city centers. Streets are often blocked by traffic or barricades, and many obstacles can hinder delivery progress, especially as the demand for deliveries increases.
For example, it is estimated that the “Café / Hotel / Restaurant” sector supply needs increasing...
Author
Sébastien
Faivre
Distribution & Express Technical and Performance Director
Sébastien FAIVRE has over 30 years' expertise at GEODIS Distribution & Express. In charge of the Technical and Performance Department, surrounded by a team of ...
Expanding your B2C e-commerce business to the European market
Search words
e-commerce B2C parcel delivery MyParcel
Body
Across the world people found various ways of coping with strict pandemic lockdowns and for the vast majority, they started clicking. They clicked for food, they clicked for clothing, for cleaning supplies. And whether they were brick and mortar loyalists or avid online shoppers, lockdowns and the ongoing digital transformation changed consumption habits drastically. Today, e-co...
Author
Ashwani
NATH
Global Head of e-commerce
Global Head of e-Channel solutions and previously Global Retail Director for GEODIS. He records more than thirty-seven years of experience in the logistics sector. He is leading the design and deployment of new ...
GEODIS’ Global Offer
What we provide
Our ability to understand your needs, to design the best solutions and execute them consistently around the world sums up our GEODIS global offer. It reflects our commitment to supporting you as your growth partner.
This earns the trust of our customers as we:
Understand: You have unique and complex needs; we understand them.
Design: You need customized soluti...
A strategy driven by Business Excellence
Our Mission – to help clients succeed by overcoming their logistical constraints – helped us to develop this model. Our Vision – to be our clients’ growth partner – and our Values – passion, commitment, innovation, solidarity and trust – help us drive this model forward daily.
In fact, GEODIS' Mission, Vision and Values make up our DNA, and we apply them on an operational level through our 7 Gold...
Our commitment to Ethics and Compliance
A strong corporate compliance program
GEODIS uses a comprehensive program deployed across all lines of business to closely monitor the adoption of ethical principles for operations. At the same time, we have the utmost respect for international regulations, especially when it comes to fighting corruption, competition, data protection and export control. This ensures business compliance in all tha...
A Strong Governance at the Service of a Global Player
Management Board
The Group’s Management Board is comprised of 17 members.
Marie-Christine Lombard
Chief Executive Officer
Marie-Christine Lombard is Chairman of the Executive Board and Chief Executive Officer of GEODIS. She is a graduate of ESSEC. She has held chief executive positions in the Transport and Logistics sector for over 22 years and has always worked in internationa...
GEODIS: the Story of an Ambition
A story that is over a century old
In 1904, Émile Calberson founded a rail freight company in Le Havre, shipping to Rouens and Paris. It involved transporting luggage and packages by passenger train, then delivering them from the train station to the end customer. In 1920, the company shifted to mainly road transport and changed its name to Société des transports routiers Calberson (Calberson Roa...
A Golden Rule: Be a Good Citizen
GEODIS' CSR approach
GEODIS' CSR approach targets three objectives and revolves around three main themes: environment, society and ethics. As such, the approach is one of our most powerful drivers for innovation.
Objective #1: Control and reduce the environmental impact of GEODIS’ activities and contribute to the fight against climate change.
The Group’s CSR approach encompasses actions that co...