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Delivery: our advice for measuring and improving the customer experience
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user experience service customer survey
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The customer experience is the foundation of any company but can also be its downfall—it’s a decisive factor in your success. In the retail sector, delivery and transport account for a sizable share of customer satisfaction, both for the end recipient and the company shipping product.The first step to improving the customer experience is to learn how to gather and analyze voice-...
Author
Vianney
Leveugle
Sales, Marketing & Communication Director at GEODIS Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianney Leveugle has deve...
How do you optimize the medicines supply chain to prevent shortages?
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The 1980s saw the globalization of supply chains and, with it, the large-scale outsourcing of production to low- and middle-income countries with lower cost labor. Pharmaceutical companies were caught up in this trend, with the main aim being to minimize costs. However, by relocating the production of active pharmaceutical ingredients and medicines, they exposed themselves to ma...
Author
David
Frouin
GEODIS Healthcare Market Director
David has been leading supply chain business development and global account management teams in the FMCG, Healthcare and Pharma fields for 20 years. With his expertise in complex and innovative solutions ...
Shaping a global brand through sports and logistics excellence
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As the largest soccer-specific stadium in the US and Canada, with a capacity of over 30,000 seats, GEODIS Park is not only a monumental architectural marvel in Nashville’s Wedgewood-Houston neighborhood but a symbol of sporting grandeur and community unity. In this article, we examine the importance of GEODIS Park to the city of Nashville, exploring the pivotal role played by th...
Author
Lane
Williams
Senior Manager, Sports Marketing, GEODIS Americas Region
Lane joined GEODIS in July 2020 and serves as Senior Manager of Sports Marketing within the Americas region. He leads strategy development and all tactical decisions to activate a ...
GEODIS Data journey
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How critical is Data in the achievements of the Group’s ambitions?
The transport and logistics ecosystem is experiencing a peak in the volume of interactions. In a context of business activity growth, GEODIS has successfully kept the pace and enjoyed a 28% revenue growth from 2020 to 2021*. The Group intends to pursue that momentum and remain a leader driven by a strong spirit ...
Author
Pierre
Lenclud
Chief Data Officer of GEODIS
Do you have the right inventory in the right place at the right time?
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Do you have the right inventory in the right place at the right time?
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luxury clothes supply chain
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GEODIS engineered an efficient logistics network for a leading global manufacturer of luxury apparel in APAC, the Americas and Europe.
GEODIS has helped to fulfill the ambition of one of the world’s leading manufacturers of luxury apparel. The international retailer was facing the challenge of having the right inventory in the right place at the right time.
With the rise o...
How can you make your company's logistics greener?
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sustainable green Supply Chain CSR CO2 emissions
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Learn more about GEODIS's CSR commitments
Since the signing of the Paris agreement in 2015 and the enactment of the Energy Transition Act for Green Growth , France, alongside 195 other countries, has committed to reducing its environmental footprint. While certain business sectors, such as construction and transportation (which account for 25% of greenhouse gas emissions in ...
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Sustainable Aviation Fuels, a new pathway for shippers to decarbonize air freight
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Sustainable Aviation Fuels, a new pathway for shippers to decarbonize air freight
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sustainable fuel air freight carbon decarbonization contamination CSR
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As the world takes to the skies after nearly two years of pandemic, it does so with renewed enthusiasm for decarbonizing the aviation industry. If you work in aviation, or in transportation more generally, you have probably come across the concept of sustainable aviation fuel, or SAF, in articles and via your LinkedIn feed. In this article, we look at what SAF is, why it is a gr...
Author
Alexander
Höglund
Senior Advisor Sustainability at GEODIS
Alexander Höglund is a senior expert on sustainable transformation in the logistics sector. His duties range from sustainable strategies, energy transformation, data analysis and more. Alexande...
Four Benefits of Robots in Your Warehouse
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Four Benefits of Robots in Your Warehouse
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Robotic Order Picking Increases Supply Chain Productivity by 100%.
In today’s fast-paced e-Commerce environment, many supply chain executives face a growing logistics challenge—meeting the demands of direct-to-consumer expectations. Fueled by online shopping, shorter product life cycles and the ongoing influence of the Amazon effect, distribution centers are finding ...
Returns management affects your business efficiency
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returns management e-commerce
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Global e-commerce retail sales have almost reached USD 5 trillion in 2021, they are expected to reach USD 5.5 trillion by 2022 and a staggering USD 7,4 trillion by 2025, according to figures released by Statista in early February. This surge is due to the digital transformation and new consumption habits, which have been boosted by the lockdowns due to COVID.
Considering this ...
Author
Ashwani
NATH
Global Head of e-commerce
Global Head of e-Channel solutions and previously Global Retail Director for GEODIS. He records more than thirty-seven years of experience in the logistics sector. He is leading the design and deployment of new...
The Online Marketplace: Staying Ahead of the Game
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The Online Marketplace: Staying Ahead of the Game
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Online Marketplace customers now have especially demanding requirements in terms of choice and delivery speed, which means you need to be able to promise the right assortment at the right time, every time. And the COVID crisis has made it very difficult to achieve these objectives as the demand for transportation and warehousing skyrockets. In this article, we are going to explo...
Author
Jason
Denne
Global Account Manager, Online Marketplaces
Jason has been in Senior Management positions in Global Logistics for more than 25 years and has significant experience in designing, implementing and managing Global Supply Chains that deliver a...