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Delivery: our advice for measuring and improving the customer experience
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user experience service customer survey
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The customer experience is the foundation of any company but can also be its downfall—it’s a decisive factor in your success. In the retail sector, delivery and transport account for a sizable share of customer satisfaction, both for the end recipient and the company shipping product.The first step to improving the customer experience is to learn how to gather and analyze voice-...
Author
Vianney
Leveugle
Sales, Marketing & Communication Director at GEODIS Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianney Leveugle has deve...
How and why do we establish and implement a multimodal transport plan?
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Facilitating transactions worldwide while limiting your greenhouse gas emissions; this is made possible through multimodal transport.
Combining at least two modes of transport (rail, road, inland waterways or ocean transport, etc.), from the initial loading of the production units up to delivery, enables goods to be transported over long distances and to increase local site del...
Author
Marc
Vollet
Director of Operational Excellence
Marc Vollet is Director of Operational Excellence for the Road Transport business line of GEODIS. He is in charge of all operations, with the main objective of greening transport plans through multimodal...
How do you optimize the medicines supply chain to prevent shortages?
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The 1980s saw the globalization of supply chains and, with it, the large-scale outsourcing of production to low- and middle-income countries with lower cost labor. Pharmaceutical companies were caught up in this trend, with the main aim being to minimize costs. However, by relocating the production of active pharmaceutical ingredients and medicines, they exposed themselves to ma...
Author
David
Frouin
GEODIS Healthcare Market Director
David has been leading supply chain business development and global account management teams in the FMCG, Healthcare and Pharma fields for 20 years. With his expertise in complex and innovative solutions ...
Shaping a global brand through sports and logistics excellence
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As the largest soccer-specific stadium in the US and Canada, with a capacity of over 30,000 seats, GEODIS Park is not only a monumental architectural marvel in Nashville’s Wedgewood-Houston neighborhood but a symbol of sporting grandeur and community unity. In this article, we examine the importance of GEODIS Park to the city of Nashville, exploring the pivotal role played by th...
Author
Lane
Williams
Senior Manager, Sports Marketing, GEODIS Americas Region
Lane joined GEODIS in July 2020 and serves as Senior Manager of Sports Marketing within the Americas region. He leads strategy development and all tactical decisions to activate a ...
Unpacking the Key Benefits of EVFTA for European & Vietnamese Companies
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customs trade compliance EVFTA benefits Europe Vietnam trader investor agreement rules investment rights
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In August 2020, European Union concluded the EU-Vietnam Free Trade Agreement (EVFTA) with Vietnam. It is the fourth free trade agreement that the EU signs with an Asian country and, as all previous FTAs, it eliminates customs duties and provides investment protection. Its main objective is to stimulate rapid economic growth between Vietnam and the European Union — a massive comb...
Author
Kian Chuan
CHANG
Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics
Dr. KC Chang is currently the Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics, based in Singapore Regional Office. Dr. Chang is an experienced ind...
Digital Freight Forwarding: how are shippers adapting to market changes?
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How Digital Freight Forwarding Revolutionizes the Online Shipping Experience
In today's global marketplace, shippers face multiple challenges, from navigating complex supply chains to meeting evolving customer demands. Fortunately, digital freight forwarding is emerging as a powerful ally for shippers, offering a host of benefits that are transforming the shipping experience. ...
Author
Romain
Bouchet
Product & Growth Manager
Romain Bouchet is a Product leader at GEODIS, dedicated to developing digital products and enhancing GEODIS customer experiences. Romain stays at the forefront of the company's digital revolution, shap...
A look back at two years of the pandemic: the growing challenges surrounding the supply chain
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supply chain pandemic challenge COVID-19
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During the pandemic, several events demonstrated the importance of an efficient and effective supply chain at the local level. In order to dispense masks, antibacterial gel and vaccines to all their citizens, governments needed to take on the role of buyers. Airlifts have been set up in order to supply stores and health centers in direct contact with the local populations, such ...
Author
How to grow your e-commerce business in five steps?
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In recent years, new challenges have arisen as e-commerce has evolved. To maintain their growth, companies need to take a smarter approach.
In terms of e-commerce trends, Covid-19 acted as a major catalyst. Although the pandemic undoubtedly boosted the growth in online sales (in 2020 alone, these grew 27.6% globally), the influx of consumers also brought with it additional e-co...
Author
Paola
Verhulsel
Logistics Engineer for GEODIS Contract Logistics
Paola VERHULSEL is a Logistics Engineer for the GEODIS Contract Logistics business line in Europe. She is responsible for carrying out technical studies for RFQs, or for re-designing exi...
Autonomous vehicles and collaborative robots: solutions for warehouses today
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Autonomous vehicles and collaborative robots: solutions for warehouses today
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Robots and autonomous vehicles have long been symbols of a science-fiction future. Now, they are a reality with considerable potential to transform industry and logistics chains.
The arrival of autonomous cars and trucks is undoubtedly one of the most significant revolutions in the race for innovation. Announcements of new developments seem to follow one-after-the-other at an ...
Logistics: four questions to help you understand the challenges of digitalization
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Between warehouse automation, order-picking robots, real-time transport tracking using geolocation, AI and ultra-personalized shipments… today we’ll be looking at the vast topic of digitalization in the logistics sector with the help of two experts: Thomas Larrieu, chief executive of Upply, a start-up specializing in digital solutions for transport professionals and Antoine Pret...
Author
Antoine Pretin - Thomas Larrieu
Antoine Pretin, Vice President of Engineering at GEODIS Group in charge of automation in logistics Thomas Larrieu, General Manager of Upply.
Antoine Pretin has been with GEODIS for 2 year. Antoine oversees the automation of the company...