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Delivery: our advice for measuring and improving the customer experience
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user experience service customer survey
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The customer experience is the foundation of any company but can also be its downfall—it’s a decisive factor in your success. In the retail sector, delivery and transport account for a sizable share of customer satisfaction, both for the end recipient and the company shipping product.The first step to improving the customer experience is to learn how to gather and analyze voice-...
Author
Vianney
Leveugle
Sales, Marketing & Communication Director at GEODIS Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianney Leveugle has deve...
How can you make your company's logistics greener?
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sustainable green Supply Chain CSR CO2 emissions
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Learn more about GEODIS's CSR commitments
Since the signing of the Paris agreement in 2015 and the enactment of the Energy Transition Act for Green Growth , France, alongside 195 other countries, has committed to reducing its environmental footprint. While certain business sectors, such as construction and transportation (which account for 25% of greenhouse gas emissions in ...
Author
Is your Healthcare delivery model aligned with your supply chain?
Titre affiché
Is your Healthcare delivery model aligned with your supply chain?
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medical healthcare goods supply chain
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You can rely on a successful integrated solution to sustain distribution to your patients with GEODIS’ compliant suite of services, from customer services, warehousing and transportation to cash collection.
To respond to its steady growth worldwide, our customer, a world leading healthcare company was looking for a reliable logistics partner.
GEODIS supports its developmen...
The challenges of investing in warehouse automation
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e-commerce warehouse automation risk challenge technology investment
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While the possibilities of warehouse automation are exciting, investing means making difficult choices and taking high risks. Implementing automation technologies in a logistics network is costly and time-consuming. With challenges such as changing consumer buying habits, lack of visibility into the sustainability and profitability of new technologies, the adaptation of existing...
Author
How to build a flexible supply chain that is resilient to change?
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Predictability and reliability in global logistics are increasingly under pressure. As supply chains are becoming longer and more complex, the likelihood of disruptions and delays is increasing. And those disruptions and delays can have major impacts on businesses, from huge financial losses to reputation damage. This article discusses some of the major challenges in logistics t...
Author
Joe
Fordney
Senior Vice President – Global Business Development
Joe has been solving supply chain problems for over 23 years. His experience is global having worked on three continents supporting customers across every vertical market. His background ...
Why Forecasting is a Fundamental Engine for Business Growth
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Why Forecasting is a Fundamental Engine for Business Growth
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forecast supply chain
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Accurately balancing supply and demand management, optimizing inventory levels, and forecasting future needs is challenging. Multiple internal and external factors impact every part of the supply chain—understanding these risks, and mitigating them, will boost the accuracy and reliability of logistics forecasting.
Here are five ways organizations can leverage reliable forecast...
Author
Evelyn
McCarter
Contract Logistics Marketing Analyst at GEODIS, Americas
Evelyn is the Contract Logistics Marketing Analyst for the Americas with GEODIS. She writes content for the GEODIS Americas marketing team with the help of experts in supply chai...
How do you optimize the medicines supply chain to prevent shortages?
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The 1980s saw the globalization of supply chains and, with it, the large-scale outsourcing of production to low- and middle-income countries with lower cost labor. Pharmaceutical companies were caught up in this trend, with the main aim being to minimize costs. However, by relocating the production of active pharmaceutical ingredients and medicines, they exposed themselves to ma...
Author
David
Frouin
GEODIS Healthcare Market Director
David has been leading supply chain business development and global account management teams in the FMCG, Healthcare and Pharma fields for 20 years. With his expertise in complex and innovative solutions ...
E-commerce: finding the right balance for your safety stock
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Unfulfilled orders due to temporary stock shortages can have a negative impact on any e-Commerce company's reputation. Not having sufficient products available for dispatch can lead to dissatisfaction among customers, who will choose a competitor for their future purchases... and perhaps create a poor impression of your company.
To avoid such product shortages, you need to hav...
Author
Paola
Verhulsel
Logistics Engineer for GEODIS Contract Logistics
Paola VERHULSEL is a Logistics Engineer for the GEODIS Contract Logistics business line in Europe. She is responsible for carrying out technical studies for RFQs, or for re-designing exi...
GEODIS: A global leader in CSR
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GEODIS: A global leader in CSR
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As a company that is committed to being a good corporate citizen and to looking after its people, GEODIS goes to great lengths to fulfill its Corporate Social Responsibility. In 2018, those efforts were again recognized as outstanding by one of the world’s leading CSR rating agency. EcoVadis, that delivers assessment of social and environmental performance in global supply chain...
Sustainable Aviation Fuels, a new pathway for shippers to decarbonize air freight
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Sustainable Aviation Fuels, a new pathway for shippers to decarbonize air freight
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sustainable fuel air freight carbon decarbonization contamination CSR
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As the world takes to the skies after nearly two years of pandemic, it does so with renewed enthusiasm for decarbonizing the aviation industry. If you work in aviation, or in transportation more generally, you have probably come across the concept of sustainable aviation fuel, or SAF, in articles and via your LinkedIn feed. In this article, we look at what SAF is, why it is a gr...
Author
Alexander
Höglund
Senior Advisor Sustainability at GEODIS
Alexander Höglund is a senior expert on sustainable transformation in the logistics sector. His duties range from sustainable strategies, energy transformation, data analysis and more. Alexande...