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Delivery: our advice for measuring and improving the customer experience
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user experience service customer survey
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The customer experience is the foundation of any company but can also be its downfall—it’s a decisive factor in your success. In the retail sector, delivery and transport account for a sizable share of customer satisfaction, both for the end recipient and the company shipping product.The first step to improving the customer experience is to learn how to gather and analyze voice-...
Author
Vianney
Leveugle
Sales, Marketing & Communication Director at GEODIS Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianney Leveugle has deve...
How to harness Big Data to get ahead in eCommerce ?
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What is Big Data and why does it matter?
For much of the 20th century, oil was considered ‘black gold’. But in today’s digital era, the most valuable resource is colorless and odorless. We are referring, of course, to the gold of the digital age: data.
Indeed, gathering, analyzing and extracting value from large amounts of data has become the bread and butter of the most profi...
Author
Daniel
Herrmann
Business Development Director
Daniel is a seasoned logistics professional with a strong operational and business development background. He is currently the Director of Business Development for GEODIS MyParcel, where he is responsible...
The challenges of investing in warehouse automation
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e-commerce warehouse automation risk challenge technology investment
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While the possibilities of warehouse automation are exciting, investing means making difficult choices and taking high risks. Implementing automation technologies in a logistics network is costly and time-consuming. With challenges such as changing consumer buying habits, lack of visibility into the sustainability and profitability of new technologies, the adaptation of existing...
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Intellectual Property Rights (IPR) in China: How to Navigate the Legal Minefield and Avoid Infringement under Customs Protection Law
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customs china intellectual property property violations
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In a country where intellectual property violations are a major obstacle to trade and investment, companies who know how to harness the power of Chinese customs protection laws have a competitive edge.
In recent years, with the increasing awareness of laws and regulations in Intellectual Property protection, companies dealing with China are increasingly protecting their legi...
Author
Jeffrey
Ju
Customs Brokerage Advisor Asia Pacific
Jeffrey Ju is our Regional Customs Brokerage Advisor in the APAC region. He is responsible for regulatory compliance and business development for our customs and trade management solutions. He holds a ...
A look back at two years of the pandemic: the growing challenges surrounding the supply chain
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supply chain pandemic challenge COVID-19
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During the pandemic, several events demonstrated the importance of an efficient and effective supply chain at the local level. In order to dispense masks, antibacterial gel and vaccines to all their citizens, governments needed to take on the role of buyers. Airlifts have been set up in order to supply stores and health centers in direct contact with the local populations, such ...
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GEODIS, a leading player in beverage distribution
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GEODIS, a leading player in beverage distribution
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The beverage market demands flawless and meticulously planned logistics. GEODIS is now more proactive than ever before as we use our proven expertise in this area.
In the middle of a summer heatwave, it is fairly easy to buy a well-chilled bottle of water or a can of soda. Behind the scenes, however, ensuring that these products are available on time at countless sales outlets ...
Expanding your B2C e-commerce business to the European market
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e-commerce B2C parcel delivery MyParcel
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Across the world people found various ways of coping with strict pandemic lockdowns and for the vast majority, they started clicking. They clicked for food, they clicked for clothing, for cleaning supplies. And whether they were brick and mortar loyalists or avid online shoppers, lockdowns and the ongoing digital transformation changed consumption habits drastically. Today, e-co...
Author
Ashwani
NATH
Global Head of e-commerce
Global Head of e-Channel solutions and previously Global Retail Director for GEODIS. He records more than thirty-seven years of experience in the logistics sector. He is leading the design and deployment of new ...
How to cope with ocean freight unstability in pandemic time?
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How to cope with ocean freight unstability in pandemic time?
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ocean sea shipment cargo containers
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Ocean freight services have been and are still strongly obstructed by the COVID-19 crisis. This creates extra strain on logistics or supply chain departments in global organizations that need to juggle with surge in freight rates and surcharges, occurring in tandem with reduced service liability, a key performance indicator for shippers and supply chain managers, If you’re in ch...
Author
Florence
Gautrais
Global Ocean Freight Director at GEODIS
Florence has been an executive in the domain of Ocean freight and freight forwarding solutions for more than 20 years. She set-up Ocean freight and logistics end to end solutions for internatio...
Unpacking the Key Benefits of EVFTA for European & Vietnamese Companies
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customs trade compliance EVFTA benefits Europe Vietnam trader investor agreement rules investment rights
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In August 2020, European Union concluded the EU-Vietnam Free Trade Agreement (EVFTA) with Vietnam. It is the fourth free trade agreement that the EU signs with an Asian country and, as all previous FTAs, it eliminates customs duties and provides investment protection. Its main objective is to stimulate rapid economic growth between Vietnam and the European Union — a massive comb...
Author
Kian Chuan
CHANG
Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics
Dr. KC Chang is currently the Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics, based in Singapore Regional Office. Dr. Chang is an experienced ind...
GEODIS: A global leader in CSR
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GEODIS: A global leader in CSR
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As a company that is committed to being a good corporate citizen and to looking after its people, GEODIS goes to great lengths to fulfill its Corporate Social Responsibility. In 2018, those efforts were again recognized as outstanding by one of the world’s leading CSR rating agency. EcoVadis, that delivers assessment of social and environmental performance in global supply chain...