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Drive Customer Loyalty with an efficient returns management solution
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returns management customer loyalty
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With the intensification of e-commerce competition, it has become increasingly difficult to differentiate your offer. Consumers know this well — as do an increasing number of business buyers, incidentally — and details, such as an easy and convenient returns process, can affect a buying decision. Indeed, low- or no-cost expedited delivery and a flexible and easy returns policy a...
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CSR Reports and Methodology
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2023 Activity and CSR report
2022 Activity and CSR report
2021 Activity and CSR report
2020 Activity and CSR report
2019 Activity and CSR report
2018 Activity and CSR report
2017 CSR report
2017 CSR Indicators
2016 CSR report
2016 CSR Indicators
2015 CSR report
2014 CSR report
2013 CSR report
2012 CSR report
2011 Sustainable Development report
2010 Sustai...
Reducing the environmental footprint of ocean freight
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International trade could not exist without ocean freight services. From clothing to foodstuffs and other goods, no less than 90% of the world's traded goods cross our oceans.
However, despite the logistics sector’s efforts, this mode of transport still causes pollution, in terms of atmospheric and water contamination. There are somewhat fewer initiatives to reduce CO2 emission...
Author
Florence
Gautrais
GEODIS Global Ocean freight director
Florence has been a top executive in the domain of Ocean freight and freight forwarding solutions for more than 20 years. She manages Ocean freight products and innovative door-to-door collaborati...
How to grow your e-commerce business in five steps?
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In recent years, new challenges have arisen as e-commerce has evolved. To maintain their growth, companies need to take a smarter approach.
In terms of e-commerce trends, Covid-19 acted as a major catalyst. Although the pandemic undoubtedly boosted the growth in online sales (in 2020 alone, these grew 27.6% globally), the influx of consumers also brought with it additional e-co...
Author
Paola
Verhulsel
Logistics Engineer for GEODIS Contract Logistics
Paola VERHULSEL is a Logistics Engineer for the GEODIS Contract Logistics business line in Europe. She is responsible for carrying out technical studies for RFQs, or for re-designing exi...
The Online Marketplace: Staying Ahead of the Game
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The Online Marketplace: Staying Ahead of the Game
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Online Marketplace customers now have especially demanding requirements in terms of choice and delivery speed, which means you need to be able to promise the right assortment at the right time, every time. And the COVID crisis has made it very difficult to achieve these objectives as the demand for transportation and warehousing skyrockets. In this article, we are going to explo...
Author
Jason
Denne
Global Account Manager, Online Marketplaces
Jason has been in Senior Management positions in Global Logistics for more than 25 years and has significant experience in designing, implementing and managing Global Supply Chains that deliver a...
How can you make your company's logistics greener?
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sustainable green Supply Chain CSR CO2 emissions
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Learn more about GEODIS's CSR commitments
Since the signing of the Paris agreement in 2015 and the enactment of the Energy Transition Act for Green Growth , France, alongside 195 other countries, has committed to reducing its environmental footprint. While certain business sectors, such as construction and transportation (which account for 25% of greenhouse gas emission...
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E-commerce: finding the right balance for your safety stock
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Unfulfilled orders due to temporary stock shortages can have a negative impact on any e-Commerce company's reputation. Not having sufficient products available for dispatch can lead to dissatisfaction among customers, who will choose a competitor for their future purchases... and perhaps create a poor impression of your company.
To avoid such product shortages, you need to hav...
Author
Paola
Verhulsel
Logistics Engineer for GEODIS Contract Logistics
Paola VERHULSEL is a Logistics Engineer for the GEODIS Contract Logistics business line in Europe. She is responsible for carrying out technical studies for RFQs, or for re-designing exi...
At GEODIS, Warehouse inventory by drones is under way
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At GEODIS, Warehouse inventory by drones is under way
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GEODIS has been experimenting with warehouse inventory by drones for almost two years now.
A recap of the project
Who?
In partnership with drone manufacturer DELTA DRONE, GEODIS has tested automated drones in real-time conditions in its sites and is now ready to industrialize the prototype.
How?
The solution is comprised of a quadcopter drone fitted with high-resolution cam...
Unleash your business growth by shifting to digital customs
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Customs clearance: a growing challenge
Nowadays, import and export-businesses face unprecedented supply chain disruptions because of economic and political changes. In an increasingly unstable world, supply chain management and customs compliance have become more paramount than ever.
More and more businesses struggle to deal with fast-changing customs regulatory requirements....
Author
Florence
Molinari
Senior Vice president, Global Customs Brokerage Product
Florence Molinari is currently Senior Vice President for the Global Customs Brokerage Product at GEODIS Freight Forwarding. She has more than +25 years of experience in global l...
Blockchain: logistics innovation to transport vaccines
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Blockchain logistics innovation transport vaccines vaccin tech technology
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The Covid-19 pandemic revealed the importance of an efficient and effective supply chain. Distributing masks and hand sanitizer, supplying stores and health centers and organizing vaccination campaigns all required an intense mobilization of public authorities and healthcare professionals to set up emergency logistics adapted to the new constraints.
The Covid-19 vaccination cam...
Author
François
Bottin
IT Director of GEODIS Digital Solutions Factory
25 years of experience in IT program management with international teams . Expert in digital transformation for applications management, agile methodologies and IT people upskilling.
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