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E-commerce: finding the right balance for your safety stock
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Unfulfilled orders due to temporary stock shortages can have a negative impact on any e-Commerce company's reputation. Not having sufficient products available for dispatch can lead to dissatisfaction among customers, who will choose a competitor for their future purchases... and perhaps create a poor impression of your company.
To avoid such product shortages, you need to hav...
Author
Paola
Verhulsel
Logistics Engineer for GEODIS Contract Logistics
Paola VERHULSEL is a Logistics Engineer for the GEODIS Contract Logistics business line in Europe. She is responsible for carrying out technical studies for RFQs, or for re-designing exi...
Drive Customer Loyalty with an efficient returns management solution
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returns management customer loyalty
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With the intensification of e-commerce competition, it has become increasingly difficult to differentiate your offer. Consumers know this well — as do an increasing number of business buyers, incidentally — and details, such as an easy and convenient returns process, can affect a buying decision. Indeed, low- or no-cost expedited delivery and a flexible and easy returns policy a...
Author
Four Benefits of Robots in Your Warehouse
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Four Benefits of Robots in Your Warehouse
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Robotic Order Picking Increases Supply Chain Productivity by 100%
In today’s fast-paced ecommerce environment, many supply chain executives face a growing logistics challenge—meeting the demands of direct-to-consumer expectations. Fueled by online shopping, shorter product life cycles and the ongoing influence of the Amazon effect, distribution centers are finding it increasing...
Blockchain: logistics innovation to transport vaccines
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Blockchain logistics innovation transport vaccines vaccin tech technology
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The Covid-19 pandemic revealed the importance of an efficient and effective supply chain. Distributing masks and hand sanitizer, supplying stores and health centers and organizing vaccination campaigns all required an intense mobilization of public authorities and healthcare professionals to set up emergency logistics adapted to the new constraints.
The Covid-19 vaccination cam...
Author
François
Bottin
IT Director of GEODIS Digital Solutions Factory
25 years of experience in IT program management with international teams . Expert in digital transformation for applications management, agile methodologies and IT people upskilling.
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Delivery: our advice for measuring and improving the customer experience
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user experience service customer survey
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The customer experience is the foundation of any company but can also be its downfall—it’s a decisive factor in your success. In the retail sector, delivery and transport account for a sizable share of customer satisfaction, both for the end recipient and the company shipping product.The first step to improving the customer experience is to learn how to gather and analyze voice-...
Author
Vianney
Leveugle
Sales, Marketing & Communication Director at GEODIS Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianney Leveugle has deve...
At GEODIS, Warehouse inventory by drones is under way
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At GEODIS, Warehouse inventory by drones is under way
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GEODIS has been experimenting with warehouse inventory by drones for almost two years now.
A recap of the project
Who?
In partnership with drone manufacturer DELTA DRONE, GEODIS has tested automated drones in real-time conditions in its sites and is now ready to industrialize the prototype.
How?
The solution is comprised of a quadcopter drone fitted with high-resolution cam...
Supply Chain : rapid changes for an economic linchpin
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Supply Chain : rapid changes for an economic linchpin
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Supply Chain sustainability economy
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Eric Ballot, professor and researcher at Mines-ParisTech - PSL stresses the importance of supply chain for the economy, on pandemic background, in an interview for GEODIS company.
How should we view the contribution of supply chains to the modern economy ?
"The supply chain is the silent engine that powers the modern economy and it is growing in size and importance. The amo...
Author
Eric
Ballot
Professor and researcher at Mines-ParisTech - PSL.
Is your online marketplace geared up for holiday season?
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Online marketplace pick season christmas
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With Christmas shopping accounting for approximately 60% of annual online sales, and with an expected 20% increase versus last year, the holiday rush is bound to be tidal. At the same time, there’s a global pandemic underway, so (put the reverse) Stock-outs and supply issues are expected to create demand peaks). As an online marketplace, being able to provide excellent customer ...
Author
Jason
Denne
Global Account Manager, Online Marketplaces at GEODIS
Jason has been in Senior Management positions in Global Logistics for more than 25 years and has significant experience in designing, implementing and managing Global Supply Chains that...
Avoiding the Marketplace Gamble: e-Logistics and Readymade Fulfillment
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Avoiding the Marketplace Gamble: e-Logistics and Readymade Fulfillment
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marketplace fulfillment shopping online
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Brands operating online strive to create high-quality, personalized customer experiences. The quality of those experiences effectively represents the brand: low-friction, pleasant, reliable, and informative experiences make customers enjoy interacting with the vendor and keep them coming back for more of the same.
Online experiences comprise of two areas of interaction
The ...
8 easy cybersecurity tips to protect your logistics data
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cybersecurity logistics data
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On January 28th, the world celebrates Data Privacy Day (known in Europe as Data Protection Day), a national day first initiated in 2007 by the Council of Europe to raise awareness among all users about the importance of protecting the privacy of their personal data information online and spreading cybersecurity best practices.
What is at stake with data protection?
Advances...
Author
Jay
Mia
Chief Security Officer, North, East & Central Europe at GEODIS
Jay Mia is an IT professional with over 20+ years in the field of Information Technology and IT Security.