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Delivery: our advice for measuring and improving the customer experience
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user experience service customer survey
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The customer experience is the foundation of any company but can also be its downfall—it’s a decisive factor in your success. In the retail sector, delivery and transport account for a sizable share of customer satisfaction, both for the end recipient and the company shipping product.The first step to improving the customer experience is to learn how to gather and analyze voice-...
Author
Vianney
Leveugle
Sales, Marketing & Communication Director at GEODIS Distribution & Express
With 20 years of experience in marketing and sales functions for service companies operating in an international environment, Vianney Leveugle has deve...
Why GEODIS's e-Logistics solution represents a new choice for retailers today
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Why GEODIS's e-Logistics solution represents a new choice for retailers today
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e-Logistics solution retailer
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If there were ever a genuinely Herculean task facing operations and IT managers in retail today, it must be the creation and maintenance of an omnichannel environment that ticks all the necessary boxes: preservation of the highest quality customer experience, reasonable costs, high levels of reliability in fulfillment, and a reliable nurturing of the company's brand.
Tasks to...
How and why do we establish and implement a multimodal transport plan?
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Facilitating transactions worldwide while limiting your greenhouse gas emissions; this is made possible through multimodal transport.
Combining at least two modes of transport (rail, road, inland waterways or ocean transport, etc.), from the initial loading of the production units up to delivery, enables goods to be transported over long distances and to increase local site del...
Author
Marc
Vollet
Director of Operational Excellence
Marc Vollet is Director of Operational Excellence for the Road Transport business line of GEODIS. He is in charge of all operations, with the main objective of greening transport plans through multimodal...
Unpacking the Key Benefits of EVFTA for European & Vietnamese Companies
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customs trade compliance EVFTA benefits Europe Vietnam trader investor agreement rules investment rights
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In August 2020, European Union concluded the EU-Vietnam Free Trade Agreement (EVFTA) with Vietnam. It is the fourth free trade agreement that the EU signs with an Asian country and, as all previous FTAs, it eliminates customs duties and provides investment protection. Its main objective is to stimulate rapid economic growth between Vietnam and the European Union — a massive comb...
Author
Kian Chuan
CHANG
Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics
Dr. KC Chang is currently the Head of Customs Brokerage, Asia Pacific region for GEODIS Logistics, based in Singapore Regional Office. Dr. Chang is an experienced ind...
Switching to a 3PL & investing in warehouse automation
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warehouse automation mobile robots supply chain
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Rather than take on the initial costs and ongoing risks of setting up your warehouse automation systems, you may want to consider moving them elsewhere. As part of their end-to-end services, third-party logistics (3PL) providers can invest in automation technologies on your behalf. This significantly reduces costs and risks, making for a more attractive business case.
The 3P...
Author
How to harness Big Data to get ahead in eCommerce ?
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What is Big Data and why does it matter?
For much of the 20th century, oil was considered ‘black gold’. But in today’s digital era, the most valuable resource is colorless and odorless. We are referring, of course, to the gold of the digital age: data.
Indeed, gathering, analyzing and extracting value from large amounts of data has become the bread and butter of the most profi...
Author
Daniel
Herrmann
Business Development Director
Daniel is a seasoned logistics professional with a strong operational and business development background. He is currently the Director of Business Development for GEODIS MyParcel, where he is responsible...
A more resilient Supply Chain through relocation
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If the COVID-19 pandemic has largely affected our way of life, it has also put globalization, as we previously knew it, back at the heart of the debate.
The recognition of the vulnerability of supply chains has given impetus to a reflection on the world production organization, or rather on its reorganization. These discussions have been largely intensified by a turbulent globa...
Author
GEODIS Strategic Departement
The GEODIS Strategic Departement provides Market Intelligence for GEODIS’ decision-makers on GEODIS positioning in its markets, latest trends and hot topics that could impact the business positively or negatively. Its in-house strategic studies and digests contributes meaningfully/ relevantly to business...
Intellectual Property Rights (IPR) in China: How to Navigate the Legal Minefield and Avoid Infringement under Customs Protection Law
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customs china intellectual property property violations
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In a country where intellectual property violations are a major obstacle to trade and investment, companies who know how to harness the power of Chinese customs protection laws have a competitive edge.
In recent years, with the increasing awareness of laws and regulations in Intellectual Property protection, companies dealing with China are increasingly protecting their legi...
Author
Jeffrey
Ju
Customs Brokerage Advisor Asia Pacific
Jeffrey Ju is our Regional Customs Brokerage Advisor in the APAC region. He is responsible for regulatory compliance and business development for our customs and trade management solutions. He holds a ...
GEODIS named ‘Outstanding Logistics Player of the Year” at the 2023 Payload Asia Awards
Leading global transport and logistics provider operator, GEODIS, received the "Outstanding Logistics Player of the Year" award at the 10th Payload Asia Awards 2023.
Logistics: four questions to help you understand the challenges of digitalization
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Between warehouse automation, order-picking robots, real-time transport tracking using geolocation, AI and ultra-personalized shipments… today we’ll be looking at the vast topic of digitalization in the logistics sector with the help of two experts: Thomas Larrieu, chief executive of Upply, a start-up specializing in digital solutions for transport professionals and Antoine Pret...
Author
Antoine Pretin - Thomas Larrieu
Antoine Pretin, Vice President of Engineering at GEODIS Group in charge of automation in logistics Thomas Larrieu, General Manager of Upply.
Antoine Pretin has been with GEODIS for 2 year. Antoine oversees the automation of the company...