Optimized service levels through warehouse automation
To satisfy increasingly demanding customers, companies must be increasingly reactive. Products customers want, need to always be available and you need to be able to deliver them in less time than it takes to say it. The buying experience has become an essential differentiation lever.
Indeed, knowing how to follow customers throughout their purchasing journey and satisfying them at every point of conversion (online, click & collect or in-store) is the key to success. With automated warehouses, all points of sale are consolidated, the preparation and shipping time of an order is reduced, and the risk of error is almost zero.
If the customer has made a mistake or is not satisfied with the item, the returns management process is also automated, and therefore simplified. This is an important loyalty lever since we know that 95% of customers who have had a good return experience, order again from the same merchant.
GEODIS offers complete logistics services, from storage to order preparation, including transportation and optimized management of customer returns. With us, you benefit from a logistics partner that has invested in automation to better serve your customers.
If you are curious and would like to dive deeper into Warehouse Automation: