Reverse Logistics

Optimize reverse logistics, with GEODIS’ proven returns model & international network. We design reverse flows to protect your profits & shopper experience.

From cost center to competitive advantage

Embrace customer returns with our reverse logistics solution.

Whether you sell B2B or B2C, upgrade your product lifecycle management with:

Efficient product returns management
Collection at customer site
Sorting, grading, refurbishing, & repair management
Omni-channel remarketing
Cost-competitive reuse & recycling of end-of-life products
Real-time visibility from receiving to shipping
Analytics to optimize product recovery

Ultimately, we improve brand protection, data security, & revenue recovery, while reducing landfill waste & incineration.

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Services

Returns management

Ideal for rapid processing & efficient management of returned goods. Once we collect, inspect, sort, test & re-stock, we distribute goods & offer swap services.

Mid-life product management: repairing, refurbishing, remarketing

Give your unwanted, damaged, or end-of-lease goods a second life. We manage all the processes that enable reuse, from refurbishment and data wiping to resale.

End-of-life product management: dismantling, recycling

We inspect & dismantle non-repairable goods and then run scrapping, recycling, & certified destruction. We also obtain value from certain goods via remarketing.

Reverse logistics solution: A powerful differentiator

Reverse logistics is a critical business process, especially considering the 30% return rate on online sales. But processing product returns is tedious. It is also expensive due to rising transport costs, supply chain disruptions, & excess inventory.

Manage these returns well, and you gain a competitive business advantage – and an additional source of profit.

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"The exponential growth of eCommerce has led to the development of new consumer habits. For one, online customers tend to order several sizes and/or colors of an item to try at home. This implies a high volume of returns. How your retail business handles these returns will determine your customer’s shopping experience. And that is important because 95% of satisfied customers come back to shop for more; while 90% will not if they’re dissatisfied."

Damien Derouene, Global Director, Reverse Logistics GEODIS Supply Chain Optimization

Related Solutions

Warehousing

GEODIS offers end-to-end warehousing services including flexible storage, picking & packing, cross-docking, & real-time KPI reporting.

Fulfillment & Omnichannel Logistics

We optimize order fulfillment to avoid stockouts & backorders. GEODIS delivers steady inventory availability, across channels, to delight your eCommerce shoppers.

GEODIS MyParcel

Cross-border small parcel shipping has never been more reliable. GEODIS MyParcel guarantees international small parcel delivery from the USA, in 4 to 6 days.

Customized and Value-Added Services

Outsourced logistics is about more than just the storage & distribution of goods. GEODIS provides a range of innovative, value-added services, tailored to your business.

Frequently asked questions

What is reverse logistics

Reverse logistics involves the process of retrieving unwanted or defective goods from customers. The return may have been requested for several reasons including damage or wrong specification of the goods delivered. Smartly invest in a reverse logistics partner to optimize your returns management.

What are the most commonly used reserve logistics processes

In reverse logistics, you may have to manage some or all the following processes:

Returns management
Recall of faulty goods
Repair and maintenance of stock
Repackaging returned goods for resale or reprocessing
Redeployment of products
Dismantling products for the sale of its parts
Recycling and selling end-of-life materials or certified disposal

How does reverse logistics impact the customer experience

How well the return process is managed speaks volumes about your company’s commitment to its customers. If reverse fulfillment happens smoothly and without any delays, it will encourage customers to shop from you again, and more often. Thus, getting your reverse supply chain right is a great way to secure customer loyalty.

What are the environmental benefits of reverse logistics

Environmental-friendly eCommerce businesses should opt for reverse logistics that does not let returned products feed into the landfills or be incinerated. When undertaking the return process, your business needs to take an informed decision to repair, refurbish, recycle, and extract components from the goods.

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We’ll show you how you can use GEODIS to deliver what matters to your customers. No matter the size, goals or shape of your business – we can tailor-make our solutions to fit your needs.