From cost center to competitive advantage
Embrace customer returns with our reverse logistics solution.
Whether you sell B2B or B2C, upgrade your product lifecycle management with:
- Efficient product returns management
- Collection at customer site
- Sorting, grading, refurbishing, & repair management
- Omni-channel remarketing
- Cost-competitive reuse & recycling of end-of-life products
- Real-time visibility from receiving to shipping
- Analytics to optimize product recovery
Ultimately, we improve brand protection, data security, & revenue recovery, while reducing landfill waste & incineration.
Reverse logistics solution: A powerful differentiator
Reverse logistics is a critical business process, especially considering the 30% return rate on online sales. But processing product returns is tedious. It is also expensive due to rising transport costs, supply chain disruptions, & excess inventory.
Manage these returns well, and you gain a competitive business advantage – and an additional source of profit.
"The exponential growth of eCommerce has led to the development of new consumer habits. For one, online customers tend to order several sizes and/or colors of an item to try at home. This implies a high volume of returns. How your retail business handles these returns will determine your customer’s shopping experience. And that is important because 95% of satisfied customers come back to shop for more; while 90% will not if they’re dissatisfied."
What is reverse logistics
Reverse logistics involves the process of retrieving unwanted or defective goods from customers. The return may have been requested for several reasons including damage or wrong specification of the goods delivered. Smartly invest in a reverse logistics partner to optimize your returns management.
What are the most commonly used reserve logistics processes
In reverse logistics, you may have to manage some or all the following processes:
- Returns management
- Recall of faulty goods
- Repair and maintenance of stock
- Repackaging returned goods for resale or reprocessing
- Redeployment of products
- Dismantling products for the sale of its parts
- Recycling and selling end-of-life materials or certified disposal
How does reverse logistics impact the customer experience
How well the return process is managed speaks volumes about your company’s commitment to its customers. If reverse fulfillment happens smoothly and without any delays, it will encourage customers to shop from you again, and more often. Thus, getting your reverse supply chain right is a great way to secure customer loyalty.
What are the environmental benefits of reverse logistics
Environmental-friendly eCommerce businesses should opt for reverse logistics that does not let returned products feed into the landfills or be incinerated. When undertaking the return process, your business needs to take an informed decision to repair, refurbish, recycle, and extract components from the goods.
Fill out the form to get in touch with our GEODIS experts
We’ll show you how you can use GEODIS to deliver what matters to your customers. No matter the size, goals or shape of your business – we can tailor-make our solutions to fit your needs.