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Customer Advisory Bulletin

 GEODIS' Operational status

Latest update: 02/03/2020
Regulatory Updates from Local Authorities

Latest update: 03/31/2021
Freight Operations

Latest update: 05/05/2021
Market Information

Latest update: 05/05/2021
GEODIS AirDirect Service Between Europe – USA
GEODIS AirDirect Mexico
Road Transport ASEAN
GEODIS Ocean Priority loading


Latest Customer Advisory Bulletin

Update: 5 May 2021

Dear Valued Customer,

We continue to report operational constraints related to GEODIS services only when they occur. At our locations not mentioned operations are running as usual as far as we know.

The majority of GEODIS offices across China are operating with normally; our GEODIS Wuhan branch has received the local authority’s greenlight to resume to work at the office. The status of our Chinese offices and warehouses can be found HERE.

GEODIS also provides the latest updates on the operations in our network countries where our agent partners are serving on our behalf, please find the information  HERE.

In France, Distribution & Express guarantees on a daily basis the best business continuity to its customers, and this while maintaining its usual offer and level of service.
In particular, D&E offers to its customers its solutions of "click & collect " and "ship from store". This is a way for local businesses affected by administrative closures to maintain an elementof their business.
However, there is an absolute necessity for customers to verify before sending that the recipient can receive their goods. To assist with this we request that recipients affix this poster to their shop window, storefront or access portal (French version HERE) (UK version HERE). This will help delivery drivers to identify open recipients, including those who are closed to the public but open to receiving packages.
Likewise, the handling of the shipments to individuals must be done in strict compliance with our usual B2C handling conditions (HERE).
The only change to our continuity of service is how the signature of the consignee for the POD (proof of delivery) is collected. In accordance with the decrees, and in order to protect our drivers and consignees, we have implemented a “contactless delivery” procedure, to avoid contact and to comply with barrier and distance measures. On this subject, we inform you that our employees and especially our drivers are provided with masks, individual soap and hydroalcoholic gel.

Please note that since the 29th of January, the government has decided to close the main French malls. (See the list HERE).

Road Transport in France continues to mobilize its resources to the highest level of efficiency possible to fulfil customer demand. Our aim is to learn how you are preparing for the  progressive restart and to understand  what is important on your markets and in your countries, in the context of even shorter term visibility which will remain a challenge.We are here to share and exchange analysis of the situation, including your short and medium term projections. In this way we hope to provide solutions that will mix capacity and flexibility, and in the same time a guarantee that sanitary rules in force will be strictly respected. For this reason, we have secured a regular delivery of masks and sanitary products to our drivers. We are also working closely with our main transport partners to ensure they can also achieve their missions safely. Contact your local GEODIS office who will be able to rapidly respond to your requirements.

Freight Forwarding activities continue to operate adequately globally. As the GEODIS workforce has transitioned to a remote working environment in most countries around the world, CCL (Cargo Container Lines) Original Bills of Lading, as well as import and export shipments, may not be handled as promptly as expected in most of our European branches. We recommend that you use Express CCL or ask your suppliers at origin to Telex Release the documents through a  local GEODIS office. We remind you that transport documents are available via your Real-Time Information System (IRISaccount through which you can also perform online bookings.

The Contract Logistics Line of Business continues to operate in all GEODIS countries with increased security measures in our warehouses. All employees follow the reccommended preventive measures (frequent handwashing, one-meter distance between co-workers) and our facilities are thoroughly deep cleaned on a daily basis. In addition, activities in healthcare and food warehouses are geared up to ensure efficient delivery in all countries.

In several countries we have started to implement further remote working options for our employees. So far this is not impacting our operational capacity and you can expect to be served as usual.

All our previous updates are available on our website HERE.

Regulatory Updates from Local Authorities 
  • TURKEY: The Turkish Government has again declared a weekend curfew in most cities due to an increase in the C-19 case numbers. Ocean vfreight rates are still high and equipment shortage continues to cause delays. Flights to / from the USA and the EU are restricted in capacity which is causing a backlog. Road freight operations continue normally with high charges.

    You can also find the latest updates on Americas  HERE.
Freight Operations


  • MSC is introducing a new service, Liberty, calling Vung Tau and Yantian with direct connections to Charleston, Savannah and New York, with the first sailing from Vietnam on 22 May 2021.
    • Liberty service: Vung Tau – Yantian – Charleston – Savannah – New York – Singapore.
    • America service: Hong Kong – Nansha – Yantian – Vung Tau – Singapore – New York – Savannah – Miami – Freeport – Tanjung Pelepas
    • Emerald service: Xiamen – Yantian – Shanghai – Busan – Cristobal – Savannah – Norfolk – New York – Singapore
  • Maersk announced the ports of Port Chalmers and Napier in New Zealand will be alternately omitted starting with the vessel Spirit of Sydney 115N on 9 May omitting Port Chalmers and Oluf Maersk and 116N on 16 May omitting Napier. The last vessels impacted by this temporary schedule change will be the Olga Maersk 131N on 13 August omitting Port Chalmers and the Spirit of Melbourne and 132N on 23 August omitting Napier. Maersk will continue to review the port situation and the opportunity to reinstate the calls in Napier & Port Chalmers on a weekly basis.
  • Maersk will be making an adjustment to their American Express (AMEX) service effective from May 2021. They will be reinstating the Philadelphia call, which will result in the following rotation: Port Elizabeth → Durban → Cape Town → Newark → Philadelphia → Norfolk → Baltimore → North Charleston →Freeport → Port Elizabeth

    These adjustments are aimed at increasing their schedule reliability and giving a competitive transit time into Philadelphia throughout the citrus season. The new rotation is aimed to be effective from:
    • Vessel: MSC Jeanne
    • Port: Port Elizabeth
    • ETA: 21 May 2021
GEODIS AirDirect Service Between Europe - USA

GEODIS offers regular flights every week with roundtrip charter flights for cargo between Europe and the United States using the optimal gateways. This new service will connect USA Gateways via Chicago to Europe via Amsterdam, with connecting services throughout countries in the US and Europe. Book now!

Amsterdam to Chicago
Departure scheduled on 6 & 8 June 2020
Chicago to Amsterdam
Departure scheduled on 5 & 7 June 2020


GEODIS AirDirect Services Between Asia – Europe and AirDirect Mexico
We have established charter solutions to secure the capacity required by our customers for shipments between China & Europe. The next available flights with remaining capacity are:
  • Shanghai to Amsterdam with a scheduled departure on 7 June 2020

Please reach out to your GEODIS contacts for more information. 

Road Transport ASEAN

The GEODIS road network (GRN) offers scheduled departures for consignments along the Singapore-Kuala Lumpur-Bangkok axis, with multimodal gateway services beyond these hubs.

The scheduled service hubs at Singapore, Kuala Lumpur, Penang and Bangkok.

For more information, please read HERE.

GEODIS Ocean Solution for Shipments in Transit
We realize that extended lockdowns and temporary company closures, in a variety of countries worldwide, are creating challenges to get your goods delivered to their final destinations. Our teams are here to help you with all your individual logistical requirements. While we continue to maintain the safety of our colleagues against infection, we are working very hard to find suitable solutions for your goods in the most cost-effective manner, which include options below:
  • Storing full import / export containers “off-dock” to avoid high demurrage charges on quay, at carriers’ container terminals.
  • Finding suitable secure container storage facilities close to the receiver’s premises, where possible, to ensure quick delivery once required.
  • Unloading of containers and warehousing of cargo for temporary storage.
  • Solutions through vessel operators to delay shipments in transit or to arrange storage at designated locations.
Please engage your contacts at GEODIS to better understand which solutions are the best options for your business, before your shipments arrive.
GEODIS Rail Solution China - Europe


Note: Valid until 30th December 2020, *terminal-Terminal,**Subject to space availability and changes

Starting from the 8th December 2020, all westbound trains from China to Europe have been suspended due to the border congestion.  The situation will continue until further notice. The eastbound rail route from Europe to China is running as usual but we expect certain delays in the railway stretch from the CIS and Chinese border crossing.
Space on the westbound service at present is extremely tight, shipments are being accepted based on firm bookings depending on the availability of space and equipment on the date of departure. Due to extremely strong demand for space on the westbound service, we request all potential bookings to be checked with us case by case.
On the eastbound service, capacity is relatively sufficient despite price changes from time to time, therefore early booking is recommended in order that a competitive price can be offered and space on the train of desired departure can be secured.
GEODIS is closely monitoring the situation and will keep you updated once there is a change in the current situation.

Market Information:


Air charter rates rebound above US$1m per flight as Suez aftermath adds to unprecedented capacity and congestion issues affecting both air and ocean shipping.
The aftermath of the recent Suez Canal incident continues to drive modal shift to air that is adding to the pressure on Covid-constrained air freight capacity, already stretched by buoyant demand generated by Covid-related shipments – testing equipment, PPE and vaccines – and the B2C e-commerce boom.

Despite the summer holiday season in Europe approaching, many ‘passenger freighter’ operators are holding off the conversion of aircraft back to passenger configuration; but others have already withdrawn pax aircraft from cargo-only mode.
Ex-Asia air freight rates surged again. Ex-Asia air freight spot prices have surged again in the last week above their already “super-peak” levels, with prices from Shanghai to the US west coast rising by almost 15% in the week to 26 April, according to figures from TAC Index.

The latest price spike builds upon rates that have already surged by more than 50% in the past few weeks, rebounding back to and beyond their super-peak level in December to an average of US$8 per kilo. As reported last week, average prices from China and Hong Kong to the US had risen by mid-April by more than half in just four weeks even before this week’s increases.

Figures this week from TAC Index show prices on several major lanes surging again from Shanghai to the US, registering a rise of almost 9% in the week to 26 April to $8.47 per kilo. Prices from Hong Kong to the US rose by a more modest 4% in the same week but to a similar average composite level of $8.65 per kilo. Within TAC’s composite figures, spot rates from Shanghai to Los Angeles (LAX) rose by almost 15% (14.9%) to more than CNY 55 (US$8.48) per kilo.


Congestion at European ports has been less severe than had been expected following the release of the Suez Canal backlog, but only in relation to the ongoing disruption caused by existing conditions.
A month after maritime traffic in the Suez Canal was suspended unexpectedly for almost a week, its effects continue to ripple through global supply chains in multiple forms, including rising congestion levels and delays at ports in Europe and Southeast Asia such as Rotterdam and Singapore, supply chain risk management specialist Everstream Analytics highlighted in an update this week.
Empty containers have also been held for longer than usual at European ports, exacerbating the scarcity of containers at Asian export gateways and prompting ocean carriers to cut short port stays in Europe to reposition equipment faster back to Asia.

Due to the reduced cargo capacity on the Asia-Europe shipping lane in the aftermath of the Suez Canal obstruction, spot rates have not only been rising in the ocean freight market, but also in the air cargo market as shippers opt to convert critical shipments from ocean to air by any means possible, the report highlighted.
Alongside current waiting times at Rotterdam of 5-7 days, Singapore is seeing waiting times averaging around 2.5 days, according to the info from Lloyd’s Loading List.

Congested until mid-May Berthing line-ups are expected to remain congested until mid-May as more vessels continue to call at the port. This may cause spill-over congestion at these gateways due to ad-hoc vessel arrivals and leave shippers with cargo at the wrong ports until ships arrive a week later to carry the cargo to their destination ports.
Empty container availability. Besides the increased risk of delays for import cargo into Europe and Asia, the availability of container equipment at export hubs in China and Korea is expected to decline from mid-April and well into May, Everstream highlighted, noting that this will apply mostly to 40-foot containers, which account for around 75% of containers on the major east-west trade. Among the ports most likely to be affected by the shortage are Shanghai, Ningbo, Qingdao, and Busan, with the biggest impact to be expected between 19 April and early May due to delayed vessel arrivals.


For any inquiry, GEODIS’ representatives near you are looking forward to providing more details on the solution for you. Please contact us HERE

You can also find the latest of these bulletins on LinkedIntwitter or Facebook. Kindly note that additional access to these bulletins has been added to GEODIS' Intelligent Real-Time Information System (IRISas well.
Please rest assured that we will keep you updated of any changes to the current situation. Should you have any concern and/or queries, please feel free to contact your GEODIS Local Representative.

Sincerely Yours,
GEODIS Management Team