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Customer Advisory Bulletin

Operational status

Latest update: 05/19/2020

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Regulatory Updates from Local Authorities

Latest update: 09/02/2020

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Freight Operations

Latest update: 09/16/2020

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Market Information

Latest update: 09/16/2020

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GEODIS AirDirect Service Between Europe – USA

Latest update: 06/17/2020

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GEODIS AirDirect Service Between China – Europe

Latest update: 06/17/2020

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GEODIS AirDirect Europe to Australia / New Zealand

Latest update: 06/05/2020

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GEODIS AirDirect Mexico

Latest update: 06/17/2020

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GEODIS AirDirect Europe-LATAM

Latest update: 06/17/2020

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The GEODIS road network

Latest update: 06/17/2020

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GEODIS Rail Solution China – Europe

Latest update: 06/17/2020

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GEODIS Ocean Solution for Shipments in Transit

Latest update: 06/17/2020

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Latest Customer Advisory Bulletin

Update: 16 September 2020

Dear Valued Customer,

We continue to report operational constraints related to GEODIS services only when they occur. At our locations not mentioned operations are running as usual as far as we know.

The majority of GEODIS offices across China are operating with normally; our GEODIS Wuhan branch has received the local authority’s greenlight to resume to work at the office. The status of our Chinese offices and warehouses can be found HERE.

GEODIS also provides the latest updates on the operations in our network countries where our agent partners are serving on our behalf, please find the information  HERE.

In France, the lifting of the lockdown begins on the 11 of May. This means the resumption of activity for a large number of companies, and for D&E, the gradual return to operational levels aligned as closely as possible to the pace of this recovery.D&E is working to gradually ramp up its resources, in order to allow its express offer to return to normal by June 2. This represents at this deadline, the reinstallation of the essentials:
-              Twice daily delivery
-              Saturday morning delivery
-              top H 
-              LAO (delivery before opening)
-              commitment to express deadlines

D&E restarts on this same date of June 2, the "On Demand" offer and the associated recipient notifications.
The same is true for live animals: restarting of all traffic of live animals from June 2, but with departures only from Monday to Wednesday. The reopening of departures on Thursday will be effective from August 31.
The other temporary adjustments to the D&E commercial offer have been lifted as of Monday the 11 of May: 
-              C.O.D. deliveries
-              Swap deliveries
-              Deposits and collections of goods at our docks for any kind of consignee including private individuals

Concerning individuals, D&E continues to provide delivery to individuals, excluding departments 67, 68 and 90.More than ever, the management of these flows to the individual must be done in strict compliance with the usual B2C support conditions  HERE.
All our deliveries, both private and business, continue to be carried out in compliance with our contactless delivery procedure, in order to guarantee the safety of our employees, our clients and the consignees.
The absolute necessity for our shippers is to verify before sending, that their recipients are able to receive their goods. D&E hope, like its clients, that this economic recovery will be fast, and reaffirm that our mission "to help you succeed by overcoming logistical constraints" is more important to us than ever.

Road Transport in France continues to mobilize its resources to the highest level of efficiency possible to fulfil customer demand. Our aim is to learn how you are preparing for the  progressive restart and to understand  what is important on your markets and in your countries, in the context of even shorter term visibility which will remain a challenge.We are here to share and exchange analysis of the situation, including your short and medium term projections. In this way we hope to provide solutions that will mix capacity and flexibility, and in the same time a guarantee that sanitary rules in force will be strictly respected. For this reason, we have secured a regular delivery of masks and sanitary products to our drivers. We are also working closely with our main transport partners to ensure they can also achieve their missions safely. Contact your local GEODIS office who will be able to rapidly respond to your requirements.

Freight Forwarding activities continue to operate adequately globally. As the GEODIS workforce has transitioned to a remote working environment in most countries around the world, CCL (Cargo Container Lines) Original Bills of Lading, as well as import and export shipments, may not be handled as promptly as expected in most of our European branches. We recommend that you use Express CCL or ask your suppliers at origin to Telex Release the documents through a  local GEODIS office. We remind you that transport documents are available via your Real-Time Information System (IRISaccount through which you can also perform online bookings.

The Contract Logistics Line of Business continues to operate in all GEODIS countries with increased security measures in our warehouses. All employees follow the reccommended preventive measures (frequent handwashing, one-meter distance between co-workers) and our facilities are thoroughly deep cleaned on a daily basis. In addition, activities in healthcare and food warehouses are geared up to ensure efficient delivery in all countries.

In several countries we have started to implement further remote working options for our employees. So far this is not impacting our operational capacity and you can expect to be served as usual.

Regulatory Updates from Local Authorities 
  • Australia: Auckland moved from Alert Level 3 to Level 2 on Monday 31August until Sunday 6 September where it will be reviewed again. GEODIS can send and receive goods in our warehouses following our safety guide lines. Stage 4 restrictions are still in place for metropolitan Melbourne. This includes a curfew from 8pm to 5am every evening. GEODIS warehouse operation has remained open and deliveries will continue per normal.
  • Japan: ANA (NH) has announced to increase 45% of cargo freighter services from September and this is an increase on services for Europe, USA and Australia.

    You can also find the latest updates on Americas  HERE.
Freight Operations


  • Cathay to park 40% of fleet in long-term storage overseas. Beleaguered Cathay Pacific will move about 40% of its fleet to long-term storage locations overseas, as it adjusts downwards its forecasted capacity for the coming months.
  • Qatar Airways Cargo has moved into its new base within Menzies Aviation’s facilities at London Heathrow Airport. The move is the result of a long-term agreement, announced in July, between the two companies that will see Menzies Aviation providing cargo handling, freighter aircraft handling and cargo transportation to and from Qatar Airways Cargo aircraft.
  • Korean Air has began cargo operations with a freight-optimised Boeing 777-300ER, after it received regulatory approval to modify the popular widebody. The aircraft, registered HL8208, operated its first cargo flight on 8 September, from Seoul Incheon to Columbus, Ohio in the US. The carrier said that Columbus is “an emerging cargo base” for American clothing and logistics companies.

  • Global Port Restrictions: Due to changes implemented by governments over the last few days, there are further port restrictions around the globe. You can find all the updates HERE.
  •  Maersk announces void sailings on Transpacific services. Their aim is to minimize the impact to customers by securing reliable alternative routings.
    -Far East Asia to North America
    -North America to Far East Asia
    -Far East Asia to/from Indian Subcontinent
  • Maersk introduces a terminal change in Sydney, Australia on their Southern Star service to ensure on-time arrivals at key ports through South-East Asia and Oceania. The final vessel calling Sydney Patrick Terminal will be the Monte Rosa 038N ETA Sydney 24th September. The first vessel calling Sydney DP World Terminal will be the Rio Madeira 039N ETA Sydney 1st October.
  • ONE: The members of THE Alliance will update the latest service adjustments in October in response to the demand changes in global shipping market amidst the COVID-19 pandemic and the Chinese Golden Week holidays in early October. The details of service updates are listed HERE.
  • ONE: Singapore is pleased to announce a new service connecting Japan and China to Ho Chi Minh City, Vietnam. The new Japan - China - Vietnam (JCV) service has been developed to further enhance ONE’s Inter Asia Network. It will be the first direct service from Shanghai to Ho Chi Minh and will increase the frequency of sailings between Japanese ports and Vietnam. The first sailing will commence from Tokyo on 15th of October 2020. Japan China – Vietnam (JCV) rotation is as follows: Tokyo – Yokohama – Shanghai – Hong Kong – Ho Chi Minh City (Cat Lai) First vessel: WAN HAI 263 S303 (Tokyo 15th October 2020).
  • MSC: The following announcement supersedes the announcement of 7 September 2020 about Asia-North America network blank sailings. MSC Mediterranean Shipping Company plans to exclude sailings during Golden Week holiday on its Asia-North America Network due to the anticipated slowdown in demand during and after this period. The change will help us to match capacity with the expected weaker market demand for shipping services. Their blank sailing programme will start as from week 40 as per HERE.
GEODIS AirDirect Service Between Europe - USA

GEODIS offers regular flights every week with roundtrip charter flights for cargo between Europe and the United States using the optimal gateways. This new service will connect USA Gateways via Chicago to Europe via Amsterdam, with connecting services throughout countries in the US and Europe. Book now!

Amsterdam to Chicago
Departure scheduled on 6 & 8 June 2020
Chicago to Amsterdam
Departure scheduled on 5 & 7 June 2020


GEODIS AirDirect Services Between Asia – Europe and AirDirect Mexico
We have established charter solutions to secure the capacity required by our customers for shipments between China & Europe. The next available flights with remaining capacity are:
  • Shanghai to Amsterdam with a scheduled departure on 7 June 2020

Please reach out to your GEODIS contacts for more information. 

The GEODIS road network

The GEODIS road network (GRN) offers scheduled departures for consignments along the Singapore-Kuala Lumpur-Bangkok axis, with multimodal gateway services beyond these hubs.

The scheduled service hubs at Singapore, Kuala Lumpur, Penang and Bangkok.

For more information, please read HERE.

GEODIS Ocean Solution for Shipments in Transit
We realize that extended lockdowns and temporary company closures, in a variety of countries worldwide, are creating challenges to get your goods delivered to their final destinations. Our teams are here to help you with all your individual logistical requirements. While we continue to maintain the safety of our colleagues against infection, we are working very hard to find suitable solutions for your goods in the most cost-effective manner, which include options below:
  • Storing full import / export containers “off-dock” to avoid high demurrage charges on quay, at carriers’ container terminals.
  • Finding suitable secure container storage facilities close to the receiver’s premises, where possible, to ensure quick delivery once required.
  • Unloading of containers and warehousing of cargo for temporary storage.
  • Solutions through vessel operators to delay shipments in transit or to arrange storage at designated locations.
Please engage your contacts at GEODIS to better understand which solutions are the best options for your business, before your shipments arrive.
GEODIS Rail Solution China - Europe
We have also set up additional block train services between China and Europe to support the dispatch of urgent shipments. Details of the rail solutions between China and Europe with schedules and routes are as follow:

Standard Solution:
  • Xi´an to Hamburg or Duisburg, via Małaszewicze with approx. 18-day transit time, terminal to terminal for FCL shipments. Planned departures every Monday.
  • Hamburg or Duisburg to Xi’an, via  Małaszewicze with approx. 18-day transit time, terminal to terminal for FCL shipments. Planned departures every Wednesday.
  • Chongqing into Duisburg, via Małaszewicze with approx. 18-day transit time, terminal to terminal for LCL shipments. Planned departures every Sunday.
  • Chongqing into Małaszewicze, with approx. 14-day transit time for LCL shipments. Planned departures every Friday.
  • Duisburg into Chongqing, via  Małaszewicze with approx. 18-day transit time for LCL shipments. Planned departures every Saturday.
Express Solution:
  • Xi’an to Hamburg via Mukran with approx. 12-day transit time, terminal to terminal for FCL & LCL shipments. Planned departures every Wednesday.
  • Hamburg to Xi’an via Mukran with approx. 12-day transit time, terminal to terminal for FCL & LCL shipments. Planned departures every Monday.
For bookings and more information, please contact your GEODIS representatives.

Market Information:

Current ocean freight recovery may not be sustained. The current boom in volumes, particularly on the transpacific, could be masking what may turn out to be a long and slow recovery for the container sector. “The container shipping industry is particularly vulnerable to changes in consumer spending, which has been severely impacted by lockdowns across the world,” BIMCO chief shipping analyst Peter Sand said in his latest outlook for the sector.
While volumes were hit hardest in April and May, in line with the strict lockdowns in place at the time, over the first half of the year liftings were down 6.9%.

US container imports surged to “unexpected” high levels this summer and may have hit a new record, as the US economy continues to reopen and retailers stock up for the holiday season, according to the monthly Global Port Tracker report by the National Retail Federation (NRF) and Hackett Associates.

US ports covered by Global Port Tracker handled 1.92 million TEU in July, the latest month for which after-the-fact numbers are available. That was down 2.3%, year-over-year, but up 19.3% from June and significantly higher than the 1.76 million TEU forecast a month ago.

Those figures are consistent with a recent Lloyd’s List survey of nine leading US ports, which showed a collective 19.5% uptick in containerised imports for July.

On Air Freight side, IATA has launched a digital platform called ONE Source to help the airfreight industry match shipping needs with available capabilities and service providers across the supply chain, according to Air Cargo News.

The move comes as the industry prepares to tackle mass distribution of Covid-19 vaccines when they become available.

Air cargo market 'going crazy' as carriers prepare for a tight peak season. Forwarders are securing air cargo capacity for the fourth quarter, anticipating a tight peak season as rates start to rise again, according to the Loadstars.

The past weeks can be considered as typical for the summer months with lower volumes, aircrafts in maintenance, and uncertainty about the weeks to come. Now, in mid-September, with Golden Week approaching in Asia, we may be at the doorstep of a quarter-four rush. A European forwarder said there was “definitely a massive upswing” in air freight demand, with retailers and businesses moving air freight – and that’s without the hi-tech launches filtering through.

Indicators suggest we are heading for a peak season, in which the impact of summer and winter schedule changes will not be the same as in the years before. We will likely see changes to cargo capacity, as airlines are deciding faster on flights and the number of rotations to be added or reduced.


For the latest statistics on Coronavirus situation, please refer to the link HERE.

You can also find the latest of these bulletins on LinkedIntwitter or Facebook. Kindly note that additional access to these bulletins has been added to GEODIS' Intelligent Real-Time Information System (IRISas well.
Please rest assured that we will keep you updated of any changes to the current situation. Should you have any concern and/or queries, please feel free to contact your GEODIS Local Representative.

Sincerely Yours,
GEODIS Management Team

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