All illegal and prohibited goods are prohibited in our network :

For deliveries to private individuals, regardless of weight and size, the following are excluded :

• unpackaged or insufficiently packaged products
• products that are too fragile, such as glass and window panes, even if well packaged
• garage doors, gates, windows and, in general, all “openings”
• ladders longer than 3 m
• sofas (except on pallets suitable for transport, maximum 100 cm x 120 cm)
• canoes, kayaks, boats, sailboards
• plants without rigid packaging

For deliveries to professionals, the following are excluded : unpackaged or insufficiently packaged products.

In any case, the following are excluded from insurance policies without prior agreement from our insurers :

• jewellery
• art objects, collections, sculptures, paintings
• furs
• banknotes, currency, foreign exchange, bank cheques, traveller’s cheques, bank cards, luncheon vouchers, gift vouchers, shares, bonds, coupons, securities and similar items.