Let’s say that a customer visits a Luxury store in his/her home country where they try out products “fashionably” on the ramp while the store offers refreshments & cozy atmosphere. The customers choose an item but don’t buy it. Instead, they go home & order on the brands website in a European country they intend going for a holiday. While on vacation at the later planned date, they get the delivery to their hotel near the airport & carry their purchase back.
The item could also be a tuxedo suit, delivered to a hotel, a few meters from the shop just in time for a concert in the evening. We manage almost any situation or request, even appointed home delivery just moments after the sale. All the clients need to do is enjoy their time at the store. We are keeping our classic delivery promise, but we will add anything to it to make it white glove, concierge or even using a limousine.
Overview
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“White glove” service
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Delivering from the store to anywhere within 1 hour
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Accuracy, value-added services, real-time visibility with tracking updates & time delivery window options
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In-store stock management to free up physical space to set up customer experience
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Flexibility to send into e-commerce or back to stock
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Omnichannel support
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Match user and customer experience (UX and CX)
An On-demand Premium Solution
To accompany your customers on their next-level experience until the very last moment, GEODIS sets up an automated process for their special deliveries, which is:
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Easy to understand: all notifications sent to your customers use your company name and give clear instructions in French and English on how to make an appointment.
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Easy to access: Our simple and user-friendly design allows a one-click appointment and works on computers, tablets and smartphones.
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Easy to configure: you can send order tracking notifications by text message, e-mail or both.
