Award program organizers Data Group Consulting (DGC) and the publication Eurologistics made the announcement of the winners at a ceremony in Warsaw on the evening of the 17th November. The award is presented to operators who perform outstandingly in a rigorous survey of customers, who were interviewed in-depth on their experiences of the services offered by the operator during the course of the year.
“We value this award in particular,” said Olivier Royer, CEO of GEODIS Road Transport, “As only the logistics operators aspiring to the highest standards of service are confident enough to participate in the research program. We are being judged by our own customers, which is the only true assessment of our success that we value. We are proud therefore to be a Logistics Leader .”
This award is the result of a logistics operators’ customers satisfaction study, which provides information on the scope and quality of logistics services offered in the Polish market. For the last twenty years the study has been conducted by DGC and the Eurologistics Publishing House. A ranking of companies enjoying the greatest trust of customers is created. Many of the winning company’s management elements are evaluated: competitive potential, comprehensiveness of logistics services offered, standard of service in the assessment of key clients and in the assessment of all customers, and similarly an assessment of both customer groups as to which are market leaders.
“This year GEODIS was celebrated in the category of Team's credibility in customers' assessment”, noted Olivier Royer. “This underlines our strength in the Polish market which has been much enhanced by the integration of Road Network organization (former PEKAES) over the past two years. Our people should be applauded as this award references the quality of the service they provide in meeting the expectations of our customers. The award program’s unique approach illustrates the market position of each company as their clients not only have the opportunity to assess the importance of each aspect of service, but also have a free choice to indicate which company best meets their expectations.”