If the arranged delivery date was not respected and you were not contacted by our local Customer Relations department, we sincerely regret this and apologise.

It was certainly due to a technical or operational malfunction.

In this case, it is imperative that we define a new delivery date with you.

To inform and contact us, please use the form available under “Contact us” and then “Customer support”.

Our local Customer Relations department will contact you upon receipt of your message within 12 working hours from Monday to Friday.