Getting information and finding a solution
How can I contact the recipient Customer Relations department ?
What if my goods were never delivered ?
What should I do if my delivery is scheduled for today and the driver hasn’t come by yet ?
What if my arranged delivery date was not respected ?
Where can I find the address of one of your branches ?
Can I claim compensation if my shipment is not delivered or is damaged ?
What should I do if the tracking page for my shipment indicates that it has been delivered, but I haven’t received anything ?
Can I request a reimbursement of shipping costs if a delivery is delayed ?
How can I get proof of delivery ?
How can I report damage to goods after the driver has left ?