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You are here :
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  2. FAQ

  • Sending goods
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  • Tracking a delivery
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  • Tracking a delivery
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Tracking a delivery

  • How can I track the delivery of my shipment as a recipient ?

  • How can I contact the recipient Customer Relations department ?

  • When will I be informed of the time slot for my delivery ?

  • My delivery is scheduled for today; what time will the driver come by ?

  • How can I track the delivery of my shipment ?

  • What does “Awaiting collection” mean on my delivery tracking page ?

  • What is a shipment number and where can I find it if I am a recipient ?

  • Should I reply to the SMS I have received ?

  • Can I reduce the delivery time window for my shipment ?

  • How can I be sure of the origin of the email or SMS I’ve received ?

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