If your supplier has chosen our “On Demand” offer, you will be able to change the delivery date or terms upon receipt of our SMS or email notification.

These actions can be performed from your recipient area by clicking the link in the notification received.

As part of our standard offer, this change can only be made after the first unsuccessful attempt by our driver.

The notification left by them in your mailbox will contain useful information to enable you to organise a new delivery or change the terms of your delivery :

• collect your parcel from one of our 110 local branches

And, if your sender has chosen the following options :

• request delivery to a neighbour or your caretaker
• ask for your shipment to be left in a safe place.

If you need personal assistance, you can ask for help from our local Customer Relations department via our contact form available on our website under “Contact us, Customer support”.