What should I do if I find a notification in my mailbox ?
If you are a private individual and you were absent when our driver passed by, they left a notification in your mailbox to give you all the information you need to reschedule a new delivery.
With this notification and from your recipient area, you can now opt for :
- a new delivery date
- pick-up from our local branch
And if your supplier has chosen one of the following two options :
- delivery to your neighbour or caretaker
- delivery to a safe place
You can access your recipient area :
- from the notification sent by GEODIS by SMS or email
- or with your 1G tracking number or your receipt number and your postal code
If you are a professional and you were absent when our driver passed by, a new delivery will be rescheduled automatically :
- either on the next working day, if you use our Courier service
- or in the next half-day if you use our Express service
Whether you are an individual or a professional, you can also contact your GEODIS branch directly via our contact form on our website.
Did you find this information useful ?
Thanks for your reply