4 Logistics Secrets to Exceeding Customer Expectations

Learn how to delight customers and grow your online marketplace in the “new normal” after COVID-19

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The secret ingredient for online marketplace success and the “new normal” in the wake of COVID-19

eCommerce is currently experiencing unprecedented growth, driven by profound and irreversible societal and technological changes and boosted by the global pandemic. The context has never been so favorable. But to meet customer expectations, you need to have the best partner: a logistics expert.

 

The golden rules for delighting your customers include:

 

  • Getting the product mix right
  • Locating your inventory closer to your customers
  • Mastering spikes in demand and peak seasons
  • Managing timely and consistent inbound replenishment

 

Download our white paper to find out more.

 

4 logistics best practices to improve customer expectations

58

%

of consumers shop online because it’s accessible 24/7.

30

%

of global shoppers expect delivery within 24 hours.

40

%

of online shoppers prioritise easy returns.

The recipe for great online customer experience

COVID-19 lockdowns drove consumers to shop on online marketplaces, with global eCommerce expected to grow to $5.4 trillion in 2026. In a post-pandemic world, only a third-party logistics partner (3PL) with supply chain expertise and a range of resources, can ensure customers have a great experience, every single time.

 

In this whitepaper, you will learn how to gain mastery over online order delivery and fulfillment, while capitalizing on the pandemic-induced change in consumer habits:

 

  • Understand what customers expect from eCommerce following the pandemic
  • Explore what it takes to win loyal customers right now
  • Learn what an experienced logistics partner can do to get your shipments fulfilled like clockwork
  • Decode ways to select the perfect logistics partner