Reverse Logistics Services

Optimize reverse logistics with our proven returns model and international network. We design reverse product flows to protect your profits and your customer experience.

Contact our Reverse Logistics Services experts

Our experts will provide you with more information about our solutions and know-how.

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Turn reverse logistics into your competitive advantage

 

Support customer returns with our reverse logistics solution. 

 

Whether you sell B2B, B2C, or D2C, upgrade your product lifecycle management with:

 

  • Efficient product returns management
  • Collection at your customer's location
  • Sorting, grading, refurbishing, and repair management
  • Omnichannel remarketing
  • Cost-effective reuse and recycling for end-of-life products
  • Real-time visibility from receiving to shipping 
  • Analytics to optimize product recovery

 

We improve brand protection, data security, and revenue recovery while reducing landfill waste and incineration. 

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Services

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Returns management

Ideal for the rapid processing and efficient management of returned goods. Once we collect, inspect, sort, test, and re-stock your products, we distribute goods and offer swap services.
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Mid-life product management: repairing, refurbishing, remarketing

Give your unwanted, damaged, or end-of-lease goods a second life. We manage all the processes that enable reuse, from refurbishment and data wiping to resale.
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End-of-life product management: dismantling, recycling

We inspect and dismantle non-repairable goods and support scrapping, recycling, and certified destruction. We help to maximize the value of certain goods via remarketing.

Watch how we do it

    View video transcript

    Reverse logistics solutions: A powerful differentiator

    Reverse logistics is a critical business process, especially considering the high return rate of online sales. Processing product returns can be tedious and expensive due to rising transport costs, supply chain disruptions, and excess inventory. GEODIS helps you manage your returns to help build trust with customers, create a competitive business advantage, and reduce your costs. 

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    Hong Kong SAR China (8 results)
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    GEODIS | Freight Forwarding - Chek Lap Kok
    Unit 157-158 Airport Freight Forwarding Centre - 2 Chun Wan Road, Chek Lap Kok
    GEODIS Hong Kong Limited - Hong Kong
    Unit 1110 - 11/Floor, Trade Square,No. 681 Cheung Sha Wan Road, Kowloon, . Hong Kong
    GEODIS | Freight Forwarding - Kowloon
    Unit 1110 - 11/Floor Trade Square - No. 681 Cheung Sha Wan Road, Kowloon
    GEODIS | Freight Forwarding - Kowloon
    Unit 1217-18 - Trade Square - 681 Cheung Sha Wan Road, Kowloon
    GEODIS | Warehouse - Tsuen Wan
    8/F, 16/F,20/F-A& 28/f of Goodman Dynamic Centre | 188 Yeung Uk Road, Tsuen Wan
    GEODIS | Warehouse - Tuen Mun
    9F, 16F&18F of block 1| 9F, 11F,14F-17/F&21/F of block 2| Goodman Tuen Mun Distribution Center 3A Hung Cheung Road, Tuen Mun
    GEODIS | Warehouse - Tuen Mun
    Phase 3- 6/F, & 7/F & 19/F , YKK Building, 7 San Ping Circuit & Phase 2- 19/F, YKK Building, 2 San Lik Street, Tuen Mun
    GEODIS | Warehouse - Yuen Long
    Vimon Warehouse DD120 LOT No.808RP , Tung Tau Tsuen , Ping Ha Road & Yuen Long Warehouse at the Peak DD125 LOT No. 1305RP&Others, Ha Tsuen Road, Ping shan, Yuen Long
    Hong Kong SAR China (8 results)
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    "The exponential growth of eCommerce has led to the development of new consumer habits. For one, online customers tend to order several sizes and/or colors of an item to try at home. This implies a high volume of returns. How your retail business handles these returns will determine your customer’s shopping experience. And that is important because 95% of satisfied customers come back to shop for more; while 90% will not if they’re dissatisfied."

     

    Damien Derouene, GEODIS, Global Director, Reverse Logistics, Supply Chain Optimization

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    Frequently asked questions

    Reverse logistics is the process of retrieving unwanted or defective goods from customers and then processing the returned products in line with your needs. Returns may be requested for several reasons including incorrect orders, damage, or unwanted products. An experienced reverse logistics partner will optimize your returns management. 

    Your reverse logistics provider can manage the following processes on your behalf:

     

    • Returns management
    • Recall of faulty goods
    • Repair and maintenance of stock
    • Repackaging returned goods for resale or reprocessing
    • Redeployment of products
    • Dismantling products for the sale of its parts
    • Recycling and selling end-of-life materials or certified disposal

    An easy-to-use, hassle-free, and effective returns process shows your company’s commitment to your customers. Reverse fulfillment is an important way to build trust - customers who are happy with your returns process are more likely to buy from you again. Getting your reverse logistics right is a great way to strengthen customer loyalty.

    Ecommerce businesses with environmental goals should opt for reverse logistics that do not let returned products feed into the landfills or be incinerated. When completing the returns process, you can make an informed decision to repair, refurbish, recycle, or extract components from the goods.

    Fill out the form to get in touch with our GEODIS reverse logistics experts

    GEODIS delivers what matters to your customers. No matter the size, goals, or shape of your business, we'll customize our reverse logistics solutions to your exact needs.

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