Returns Management

GEODIS provides comprehensive RMA processing services including automated RMA generation with unique tracking numbers, pre-printed return label integration, multi-carrier network support, and real-time visibility. Our system handles both planned returns with RMAs and ad-hoc returns without prior authorization. We process EDI transactions for seamless integration with your systems, capture return reasons for analysis, and trigger automatic refund authorization based on your business rules. This systematic approach ensures every return is tracked, evaluated, and processed according to your specific requirements.

Our fraud detection processes identify sophisticated schemes including counterfeit products and replicas. We perform systematic validation through serial number verification, IMEI matching for electronics, and technical authentication for high-value items. When fraud is detected, immediate protocols prevent products from entering inventory. For electronics, we also provide secure data wiping before any refurbishment or resale. This multi-layer approach protects your revenue while adapting to evolving fraud risks.

B2B returns typically involve complex documentation, credit memos, and pallet-level processing with specific business requirements. B2C returns focus on speed and customer experience with individual item processing and faster refund cycles. GEODIS manages both through channel-specific workflows - B2B returns may require purchase order reconciliation and detailed reporting, while B2C returns emphasize rapid processing for customer satisfaction. Our systems adapt pick strategies, documentation, and communication methods based on channel requirements while maintaining efficiency across both.

Our standard processing time is 24-48 hours from receipt, with same-day processing available for priority clients. Once items are received and scanned, our WMS integration can trigger immediate refund authorization based on your business rules. We offer flexible SLAs ranging from same-day to weekly processing, allowing you to balance customer satisfaction with operational costs. 

GEODIS performs thorough quality inspection of all returned items. This includes verifying products are unopened, undamaged, and in sealed containers; checking for cleanliness and evidence of tampering; validating expiration dates meet minimum 12-month requirements; confirming receipt within return windows; and assessing overpack condition. We grade products based on resale potential and apply appropriate disposition codes.

Absolutely. Our multi-client campus model provides surge capacity for seasonal return peaks. We shift trained workers between facilities, deploy additional processing stations, and extend operating hours as needed. Many clients experience higher return rates during peak periods, particularly in apparel. Our infrastructure handles post-holiday surges and new product launch trade-in programs without degrading service levels. This scalability ensures consistent processing times even when return volumes multiply.

Products follow one of six disposition pathways based on condition assessment. 

1. Unopened items return directly to sellable inventory. 
2. Opened but functional products may undergo refurbishment. 
3. Defective items requiring manufacturer attention ship to OEMs. 
4. End-of-life products enter recycling programs. 
5. Older models move through liquidation channels. 
6. Suitable items, particularly apparel, support charitable donation programs. 

Each pathway maximizes recovery value while maintaining your brand standards.

We capture detailed return reason codes and track patterns across products, customers, and channels. This data identifies quality issues, sizing problems, description mismatches, and other root causes. Our analytics reveal trends enabling proactive improvements - from packaging changes that reduce damage to product description updates that set accurate expectations. Regular reporting helps you address systematic issues before they impact customer satisfaction. This data-driven approach has helped clients reduce return rates significantly.

Our Warehouse Management System integrates with multiple technologies for efficient returns processing. This includes multi-carrier shipping APIs for return label generation, EDI capabilities for automated order processing (943R/944R transactions), real-time visibility portals for tracking, and automated scanning systems for arrival confirmation. The WMS handles both planned and unplanned returns, maintains segregated inventory locations, and provides detailed reporting. Integration with your existing systems ensures seamless data flow throughout the returns lifecycle.

While this page focuses on US returns management, GEODIS operates global logistics networks that can support international returns when needed. Our US facilities serve as return centers for domestic operations with connections to our worldwide network. We handle customs documentation, international carrier coordination, and regulatory compliance for cross-border returns. Specific international return capabilities depend on origin countries and product types - contact our experts to discuss your international returns requirements.