Frequently Asked Questions
GET A QUOTE

What information do I need in order to request a quote? 

  • For Distribution & Express-related services: the minimum information you need to provide is origin, destination, volumes, weight, quantities and dates.
  • For Freight Forwarding-related services such as Air or Ocean freight: the minimum information you need to provide is transportation mode, origin, destination, volumes, weight, quantities and dates. In addition, you can indicate if you need temperature-controlled shipment, if you deal with hazardous goods, or require Project Cargo service. 
  • For Overland Transportation services: the minimum information you need to provide is transportation mode, origin, destination, volumes, weight, quantities and dates. In addition, you can also indicate the type of services required, such as FTL, LTL, Multimodal etc. 
  • For Contract Logistics: the minimum information you need to provide alongside your company details is a description of your goods and an indication of any additional services you may require (e.g. warehousing, reversed logistics, pick & pack, labeling, etc.)
  • For Supply Chain Optimization: the minimum information you need to provide alongside your company details is a description of your goods and an indication of any additional services you may require (e.g. 4PL, reversed logistics, etc.)
  • For eCommerce: the minimum information you need to provide alongside your company details is a description of your specific needs.

How long does it take for GEODIS to get back to me with a quote?

The estimated time for GEODIS to prepare and provide you with an offer is between 2 and 4 business days. 

Do quotes expire? 

Yes. Quotes are based on freight class, dimensions and weight, but pricing is also subject to fuel price fluctuations. Due to fluctuating fuel costs, a rate or quote is only considered valid for 7 days. In order to lock in the discounted rate, the details of your shipment need to be 100% accurate, and the shipment needs to be booked within 7 days of receiving your quoted rate (if not specified otherwise).

How do I add another item to my quote? 

You need to start a quote request again, and submit it.

CONTACT AN EXPERT

How long does it take before I hear back from your expert?

The estimated time for GEODIS to get in touch with you is 2 business days. 

Will my request be forwarded to a local expert in my country?

Depending on the specificity of your request, you will either be approached by a local expert or by a global one. 

Do you have a CSR-related request?

You can request the GEODIS annual CSR report or receive more information on CDP and ECOVADIS certification. 

When should I contact GEODIS HR/ a career expert?

You can submit an open application or alternatively check our Careers Page to review the currently available job openings within GEODIS. 

When should I contact the GEODIS Press office?

The GEODIS Press Office can provide corporate information, plan interviews or answer any questions you may have as a journalist or media representative.

What can I use the Partnership option for?

If you would like to become a GEODIS business partner (local agent),  please get in touch with us to discuss the different options.

Do you have a data protection-related request? 

You can receive information about the GEODIS GDPR policy and how we protect personal data. 

TRACK & TRACE

Do you need to track, book or manage shipments OTHER than PARCELS? 

Please refer to our tracking applications overview page and select the right platform in order to track your shipment. 

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