06/05/2024
Healthcare Logistics Case Study: Senior Care
A senior care provider requires deeply integrated logistics services for pharmaceutical and medical care.
Our supply chain case studies show how we use our logistics expertise to improve business outcomes for our clients.
Leading senior healthcare provider trusts GEODIS to quickly adapt to patient needs
Every healthcare provider serves patients with specialized and unique medical needs. It’s vital to always meet these needs in a safe, trusted, reliable, and flexible way. This approach applies to both medical professionals and to third parties that act as an extension of the healthcare provider’s business. Third-party integration and adaptation are key to patient-centered care.
A large, multi-state senior healthcare provider relies on GEODIS to deliver medical essentials across regional and local transport networks. We act as an integrated, customer-facing provider trusted by the healthcare network to represent them. Our transportation and delivery services adapt quickly to changing customer and provider needs, while maintaining a very high quality of care for everyone.
Key takeaways
- Senior healthcare logistics requires unique, best-in-class services to meet the medical needs of older patients
- GEODIS acts as an extension of our client's business, providing pickup and delivery of vital medications and other healthcare products
- We also provide deep integration across software and systems for complete visibility and management
- GEODIS delivered cost savings of 15% - 20% while contributing to a Net Promoter Score in the high 60s
Facts about our healthcare client
- Major provider of living assistance, nursing, rehabilitation, lab services, and medications for senior patients
- Serves hundreds of locations across Florida, Indiana, Ohio, and several other states
- Cares for tens of thousands of senior residents and fills millions of prescriptions a year
- Expands into new regions, strengthening care for seniors across states, cities, metro areas, and many other locations
Integration and customization across the entire healthcare network
Our client previously had a challenge with maintaining high-quality transportation coverage as they expanded into new areas. GEODIS worked closely with them to completely integrate our services across a wide range of geographies, while maintaining a strong customer focus.
We handle routine and STAT pickups, deliveries, and other services across pharmacies, nursing facilities, and other providers. Our drivers act as an extension of our client’s business, providing essential medications and careful handling as part of an end-to-end, trusted service. GEODIS has been able to deliver this while reducing costs and matching coverage to our client’s growth.
"We’ve been in a long-standing relationship with GEODIS, and they’ve been able to meet challenges and solve problems. They’ve gone above and beyond to make sure that us and our customers are taken care of. That helps to build trust between our businesses.”
Chief Operating Officer, Pharmacy
GEODIS senior healthcare logistics services
We provide our client with a range of healthcare logistics services for seniors:
- Provide safe and compliant pickup, transportation, hand-off, and delivery between pharmacies, providers, residences, and others
- Access to 24x7x365 local and regional courier services across multiple geographic areas
- Offer enhanced insights and analytics to enhance cost savings, processes, and performance goals
- Enhance back-office processes such as invoices, auditing, and payments
- Full integration with client processes, systems, and technologies, including client software that provides essential details for their patient information portal
- Real-time communications, live order tracking, and proof of delivery
- Adapt to changing specifications and requirements
- Support growth into new transport networks and areas
“GEODIS knows our business. They’ve been doing this for a long time, so it’s very valuable to us that they understand what we do and know what our customers expect. They’re an extension of our business, and their ability to customize services helps us to win contracts.”
Chief Operating Officer, Pharmacy
Outcomes for our senior healthcare provider
When you’re representing a client, it’s important to provide real, tangible outcomes:
- Reduced routing and STAT transportation costs through route restructuring and rate reductions, resulting in savings of between 15% and 20% between 2022 and 2023
- Contributed to a Net Promoter Score for our client in the high 60s
- Supported hundreds of locations, tens of thousands of residents, and millions of prescriptions
“We’ve grown quite a bit over the last eight or nine years, and as we’ve done that, we’ve been able to expand along with GEODIS.”
Chief Operating Officer, Pharmacy
How GEODIS can help you with medical logistics
GEODIS is one of the biggest logistics providers in the U.S. and around the world. Here's what you can expect when you partner with us on your healthcare supply chain:
- Provide safe and compliant pickup, transportation, hand-off, and delivery between providers, pharmacies, patients, and others
- Supply on-demand, dedicated, trained, and certified drivers
- Offer best-in-class cold-chain and environmentally controlled transportation options
- Control costs while optimizing medical supply chain services
- Access to 24x7 local and regional courier services across multiple geographic areas
- Support for regular and STAT pickups and deliveries
- Real-time communications, tracking, job updates, and proof of delivery for healthcare logistics
- Integration with your processes, systems, and technologies
- Support growth into new transport networks and regions
Discover how we provide affordable medical logistics outsourcing, while maximizing quality and compliance. Get in touch with GEODIS to see how we can meet your healthcare needs.