04/02/2025

Retail Compliance Case Study: Chargeback Reduction

GEODIS helped a leading global golf equipment manufacturer save $149,000 in retail compliance chargebacks within just one year.

Retail compliance is critical for brands selling through major retailers. When compliance requirements aren't met, costly chargebacks can significantly impact your profitability. A leading golf equipment manufacturer faced mounting compliance challenges with a major sporting goods retailer until GEODIS introduced targeted solutions that dramatically reduced chargebacks and improved their operational efficiency.

Key takeaways

 

  • Retail compliance issues can lead to substantial financial penalties that impact bottom-line performance
  • Strategic collaboration and customized solutions are essential for dealing with complex retail compliance requirements
  • Advocacy and regular training are critical to effective retail compliance management
  • The right compliance strategy can deliver immediate and significant cost savings

Facts about our golf equipment client

 

  • Manufacturer of golf equipment and accessories
  • Supplies products to sporting goods retailers across the U.S.
  • Committed to maintaining strong retailer relationships
  • Focused on operational efficiency and cost control

 

Challenges for our golf equipment client

Our client faced several retail compliance challenges that resulted in chargebacks:

 

  • Strict labeling requirements: The retailer had precise specifications for product labeling that were difficult to consistently meet
  • Chargeback exemptions: Potential exemptions existed but weren't being applied to our client's account
  • Routing errors: Incorrect routing submissions were occurring regularly, triggering additional penalties

 

These compliance issues led to financial penalties, which impacted our client's profitability.

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Retail compliance solutions

GEODIS implemented a comprehensive approach to address each compliance challenge:

 

  • Customized labeling solution: Created a customized label guide ensuring proper label placement every time
  • Retailer advocacy: Hosted meetings with the retailer to establish specific exemptions, advocating for our client's interests
  • Continuous improvement through training: Introduced monthly training sessions involving national account representatives and client personnel to address recurring issues

 

Our solutions directly targeted each compliance challenge with a customized approach focused on both immediate improvement and long-term compliance.

 

Retail compliance results

Our client saw immediate and substantial improvements after introducing GEODIS retail compliance solutions:

 

  • $25,600 reduction in year-over-year chargebacks through correct labeling
  • $21,000 savings by establishing exemptions
  • $54,800 reduction in chargebacks by eliminating routing errors
  • Total chargeback reduction from $232,000 to $83,000 in one year, representing a 64% improvement

 

As our client testimonial confirms: "We began to see immediate results as soon as the GEODIS Retail Compliance team was engaged!"

How GEODIS can help

GEODIS is one of the leading retail logistics providers in the U.S. and around the world. Here's what you can expect when you partner with us for retail compliance management:

 

  • Strategic retail compliance expertise to reduce chargebacks and penalties
  • Customized labeling and packaging solutions that meet specific retailer requirements
  • Advocacy with major retailers to establish appropriate exemptions
  • Regular training and continuous improvement programs for long-term compliance
  • Real-time visibility and reporting on compliance performance
  • Integration with our full range of transportation and warehousing services

 

Choose GEODIS as your retail compliance provider to maximize retailer relationships and minimize chargebacks. Get in touch to discover how we can optimize your retail compliance operations.

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