Home delivery solution and approach
GEODIS uses a comprehensive approach focused on service excellence:
- Comprehensive audit program: We created and carried out daily audits based on customer survey feedback and used service kits to continually improve performance
- Enhanced on-site management: We provided additional support and oversight in our client's operations to maximize efficiency
- Flexible scaling capabilities: Our client could expand on demand, through our ability to scale from 15 to 30 routes in less than 24 hours
- Deluxing program expertise: We traveled to the client's site to share deluxing best practices and collaborate on implementation—we rolled the program out to all of their facilities nationwide
E-commerce delivery results
More than eight years after our initial partnership began, GEODIS now manages over 20 locations for this retailer and continues to exceed service expectations. Our performance excellence has transformed their approach to carrier management:
- 55,000+ orders serviced per month
- 4.9/5 service expectation consistently met
- 20+ distribution locations managed by GEODIS
- 70% reduction in the number of carriers needed
With our higher-performing service reducing the need for multiple carriers by 70%, our client's management has shifted from reactive to proactive—allowing them to focus on strategic goals rather than service issues. GEODIS remains their largest and most preferred home delivery carrier.
