Final-Mile Home Delivery

Final-mile home delivery is the transportation of products from a distribution center or warehouse to the customer's home - the last step in the supply chain process. It's critically important because it's often the only face-to-face interaction your customers have with your brand. Studies show that 60%+ of consumers are unlikely to repurchase from the same retailer after a poor delivery experience. GEODIS manages this crucial touchpoint with professional teams, real-time visibility, and multiple service levels to ensure your customers get a delivery experience that enhances your brand's reputation.

GEODIS has extensive experience delivering a wide range of big and bulky items including furniture, appliances, electronics, office equipment, fitness equipment, and medical equipment. Our two-person delivery teams are trained to handle items of various sizes and complexity, from delicate furniture pieces to heavy exercise equipment requiring assembly. All delivery personnel receive specialized training based on product categories to ensure proper handling and setup.

We maintain consistent quality through several key programs: dedicated on-site management at each facility, comprehensive daily audits of team performance and appearance, standardized training programs, and rigorous quality initiatives. Our compliance team partners with local management to conduct regular appearance and performance audits. We also provide delivery teams with service kits for immediate resolution of minor issues. This approach has resulted in customer satisfaction ratings of 4.8/5 and above across our national network.

GEODIS provides comprehensive real-time tracking through our transportation management system. Features include live GPS tracking, driver status updates, and real-time delivery schedule updates. We also offer a multi-touch communication approach with automated notifications sent the day before delivery, the morning of delivery, one hour before arrival, and 20 minutes before arrival. These communications significantly reduce failed delivery attempts and improve customer satisfaction.

Based on our experience, GEODIS can implement a new final-mile delivery operation in as little as three months. This includes facility procurement, setup, workforce hiring, and system integration. In one recent case study, we consolidated inventory from multiple facilities into a new 90,000 square foot building, set up the operation, hired 40+ resources, and began receiving inventory - all within a three-month timeframe. 

GEODIS offers four distinct service levels to match your product requirements and customer expectations. Basic delivery includes doorstep placement without appointment requirements. Threshold delivery brings items inside the main entrance with scheduled appointments. Room of choice delivery places items in the customer's preferred location. White glove service includes unpacking, assembly, and packaging removal, with optional installation for large items like furniture and appliances. We can customize these service levels to meet your specific needs.

We take a proactive approach to prevent issues through rigorous quality control and driver training. However, when claims do occur, our dedicated claims team manages them efficiently on your behalf. This team works directly with the end customer to resolve claims quickly and improve customer satisfaction. Our average claims paid out is less than 1% based on volume and revenue. We also maintain a centralized claims log for efficiency and comprehensive reporting capabilities.

Our operations are flexible and can easily adapt to your seasonal peaks and promotional volume surges. We can scale from 15 to 30 routes in less than 24 hours by using our network of independent contractors. We use this flexibility with major retailers during peak seasons, allowing them to scale on-demand without compromising service quality. Our nationwide network of 90+ locations provides additional capacity support during high-volume periods.

GEODIS offers multiple integration methods including EDI mapping, API connectivity, and direct system access. While we typically use our TMS, we can adapt to client-specific platforms when preferred. Our technology seamlessly connects with client systems to ensure efficient operations, providing real-time status updates to both your team and end customers. 

GEODIS differentiates ourselves through our combination of global logistics expertise and specialized final-mile capabilities. Key differentiators include our dedicated on-site management at each facility (while many providers operate remotely), our comprehensive audit program that maintains consistent quality, our fleet of 500+ late model vehicles, and our ability to provide end-to-end logistics solutions beyond just final-mile delivery. We've delivered over 1 million items annually for major retailers with customer satisfaction ratings of 4.8/5 and above, showing our commitment to excellence in final-mile delivery.