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Cargo claims investigation and resolution
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Specialized freight claims expertise
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Transportation claims prevention and mitigation
Cargo claims investigation and resolution
We use a rigorous, evidence-based approach for claims management, so we can get you the highest recovery rates possible. Our specialized claims team collects and analyzes crucial documentation, strategically builds cases, and negotiates firmly and professionally to protect your financial interests:
- Comprehensive evidence collection with detailed documentation at every stage of the claims process
- Specialized investigation procedures tailored to claim types, including damaged goods, missing items, theft claims, and complete loss scenarios
- Strategic evidence gathering to collect and build documentation
- Meticulous attention to delivery receipts with damage notations
- Expert claims analysts assigned to every case from initiation through resolution
- Strategic tracking of each claim throughout its lifecycle with regular status updates
- Close coordination with carriers to ensure maximum recoverable amounts
- Prompt arrangement of refunds or credits for incorrectly billed amounts
- Targeted claim resolution cycle of under 90 days
Our claims team has 20+ years of specialized experience, maintains CCPAC certification, and receives ongoing claims and carrier education.
Specialized freight claims expertise
We specialize in every aspect of freight claims management, claims scenarios, and transportation modes. This expertise translates directly into higher recovery rates and faster resolution times.
- Dedicated team of CCPAC-accredited claims professionals with 20+ years of specialized experience in claims negotiation
- Multi-level escalation protocol for disputed claims
- Strategic advocacy that balances strong representation with productive carrier relationships
- Specialized knowledge of carrier financial considerations, insurance, and profitability concerns
- Expertise in recognizing and addressing carrier tracking of claims ratios
- Comprehensive understanding of high-theft products and common theft methods in transportation
- Recognition of product-specific packaging requirements to strengthen future claims prevention
- Successful resolution of multiple $100,000+ complex claims
Our specialized claims team uses their expertise to achieve consistent, positive outcomes for your business.
Transportation claims prevention and mitigation
We go beyond reactive claims management, with problem identification and risk mitigation that reduces your future claim incidents. We combine data analysis with operational insights to deal with and prevent the root causes of your freight claims.
- Analysis of claims patterns to identify and resolve recurring issues
- Communication with our warehouses about packaging improvements to reduce cargo damage
- Collaboration with operations teams, together with process changes to minimize risks
- Education for clients about proper documentation requirements to strengthen claim submissions
- Industry-specific insights regarding high-theft products and prevention strategies
- Coordination of joint client-carrier security discussions for ongoing improvement
- Notifications of business on problematic lanes that show persistent claim patterns
Our approach can reduce claims volumes by up to 40%.
Carrier claims management services
Frequently asked questions about freight claims management
GEODIS combines CCPAC-certified professionals, a 90%+ success rate, and over 20 years of specialized experience to deliver superior claims recovery. We use a three-tier escalation protocol for disputed claims, and advocate on your behalf. Our comprehensive web-based claims tool allows you to monitor trends across products, locations, carriers, and customers, providing insights that can transform your operations beyond just processing claims.
Our average claim resolution cycle time is between 60 and 90 days per claim, depending on its complexity. We achieve this through our structured process that includes immediate assignment of certified claims analysts, strategic evidence collection, systematic tracking throughout the lifecycle, and escalation procedures for challenging cases. While we aim to close all claims within 90 days, our actual performance consistently exceeds this target.
GEODIS handles all types of transportation claims, including damaged goods, missing items, theft claims, and complete loss scenarios. Our specialized teams have deep expertise in product-specific claims requirements across various industries. We manage claims for all transportation modes, including parcel, truckload, LTL, and intermodal shipments. Additionally, we handle specialized situations such as seal tampering cases and high-value claims exceeding $100,000.
To initiate a claim, we typically need shipment details (tracking numbers, BOL), documentation of the issue (photos of damage, delivery receipt notations), value information (invoices, declared value), and a clear description of the problem. However, one of the benefits of working with GEODIS is that we guide you through the process, helping you gather the most compelling evidence for each specific claim type and carrier. Our expertise ensures you provide exactly what's needed for maximum recovery potential.
GEODIS uses a structured three-tier escalation protocol for disputed claims. We begin with initial claim review and carrier response, then progress to claim resubmission with additional evidence and escalation if needed. For particularly challenging cases, we engage with the carrier development team and national account executives to achieve a final resolution. Our balanced approach maintains productive carrier relationships while advocating forcefully for your interests.
Yes, beyond processing claims, we provide strategic insights to address root causes of freight issues. By analyzing claims patterns, we identify recurring problems related to packaging, carriers, routes, or specific products. We've helped customers reduce claims volume by approximately 40% through targeted improvements such as modified loading practices, enhanced packaging specifications, improved carrier selection, and strategic routing changes. Our prevention-focused approach delivers long-term value beyond claim recovery.
Our web-based claims tool provides complete visibility into your claims activity, with real-time status updates and comprehensive reporting capabilities. You can access information on the status, value, and number of claims instantly. We provide customized reports on a daily, weekly, or monthly basis according to your needs. The system allows you to identify and analyze trends by location, carrier, product type, or customer, transforming claims data into actionable business intelligence.
We track several key performance indicators including percentage of new claims acknowledged within 30 days, average time to resolve and close claims, and percentage of claim value recovered. Our comprehensive reporting includes carrier-specific performance metrics, trend analysis, and financial impact assessments. These metrics are regularly reviewed with our clients to ensure continuous improvement and optimal results.
Claims are paid from carriers to clients, care of GEODIS. Once a claim is successfully resolved, the payment is processed promptly and transferred to you. Our streamlined process ensures accurate accounting and rapid disbursement of recovered funds. Our systems maintain complete documentation of all financial transactions, allowing for thorough auditing and reconciliation. The entire process is designed to minimize your administrative burden while maximizing financial recovery.
Implementation of our freight claims management services is remarkably efficient. We can typically transition your current claims process to our system within weeks, not months. Our team will work closely with you to understand your specific requirements, establish communication protocols, and ensure a smooth handover of any existing claims. The integration process is designed to be minimally disruptive to your operations while quickly delivering the benefits of our specialized expertise and proven systems.